Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Once documents were uploaded, verification is the next step, but the participant is led every step of the way.
I tried on several different occasions to access vet tix, reset I'd, password still unable to access vet tix.
Is very good for the poeple and security very good service and very professional in the way they treat you
Everything was great. The process was very easy nothing wasn't complicated also the agent was very professional
It was excellent to do ID.ME and it taught me alot and it was a thrill a eye opener and the successful
Hello Charles! Thank you for your review of ID.me. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
Good professional vocabulary subject very helpful very good assist pacience and very good manner of carrying himself
Hello Salvador! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It's great and secure and protection gaurranted. I'd. Me it's the choice for me.
For your protection.
I wanted to pay my estimated taxes on line--I had my son take the pictures because I shake --Worked out.
Very User-friendly Great job
To easy make other products to the same standards we Won't have to all day calling around for information as much
Hello Lawrence! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Not really fast, or easy especially for us older folks; but all things considered it wasn't bad. Gives a good sense of being secure
The whole process was very secure feeling. Sometimes confusing to attempt for seniors not computor savy.
Quick, fast reliable service my agent was friendly professional helpful I couldn't have ask for a nicer person.
Safety first
That is a key word for this program
Very thankful for this
I like and help full of the time
Good work guys
Hello Daniel! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Was told email would be sent to complete verification, did not recieve any, thus using up attempts and getting locked out
Tried many times to open an account. System needs a complete do over. Even my accountant couldn't figure it out.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Syed! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team