Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Wonderful,professional, helpful. He was helpful in doing his job and appreciat him, for taking his time for that
My experience was not that bad I was just a little nervous doing it but it wasn't that bad thank you
Hello Cecile! We are glad that you were able to complete the identity verification process with ease. Thank you for your feedback and 5-star review. -ID.me Social Response Team
Easy way to find documents.people talk to me about id.me. I made my recheach about it then I found my result
She was very helpful respectful n very good very likable and helpful I truly like her customer service
Hello Donovan! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
This signup was quick and straightforward. I used my driver's license and cell phone, and it was easy.
The agent was very helpful and patient. She helped me 3 different times and the 3rd time she resolved the issue.
I needed to renew my IDme to continue my Verizon military veteran discount. Extremely easy to use, fast verification. I highly recommend IDme
Used both a laptop and a mobile phone to capture the face scan and upload photos and the process was easy to accomplish.
Great experience. Quick and easy to use. Multi-Factor Authentication was nice touch. I was able to upload my documents fast and easy. Simple to use.
The directions were clear and it was easy to use. I was able to upload the images that were required and follow along.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome i had a fast and easy experience. I was at first i was worried and intimidated but the agent made sure i was comftorable
Hello Cesar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy. Easy to scan your picture and you didn't have to close the windo because it takes you right to the IRS window.
Hello Kelly! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was very easy to follow directions, even though I was so very nervous. But the directions were very easy to follow and made alot of sense.
Quick and easy to verify your identity with your smartphone, just take a picture of your drivers license and a selfie and your good to go.
Hello Dan! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Couldn't be easier. And it works with your cac card, works with your Social Security, your taxes. Many other stuff.
Hello James! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I stated I was active duty. IDme identified me as a veteran. IDme asked me what date I left service.
It wasn't as simple as it needed to be but it had to be secure to make sure that your ID and everything isn't stolen
Signed up with vettix.org and links were easy to get ID.me approval with feedback to vettix.org. It was easy, smooth, and fast.
My experience during secure ID, was easy and it didn't take me long to finish, as the same time it's secure with MFA. Greate way to secure this days.
It was fast and easy the person i had was nice helpful and easy to talk to its was easyer then i was thinking it would be
Hello Nicholas! We sincerely appreciate your feedback! Thank you for your 5-star review of ID.me and our member support representative. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachel! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 4-star rating of your experience. —Olivia, ID.me