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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience with customer service is very appreciative. They treated me with respect and courtesy. Everything went smoothly and I am very happy with the experience. They were awesome. Five stars.
Mi experiencia fue muy buena, pude obtener la información que necesitaba, tube un poco de problema en cuanto al audio ya que se escuchaba algo bajo a pesar de que lo tenia al máximo, pero de hay en mas todo muy bien!
¡Hola Natividad! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It's good so far just filling out the application they treated me good so far
Hello Derrick! Thank you for your feedback regarding your experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
Easy, step-by-step instructions for those who are not too "tech-savvy"
Hello Edwin! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of our service. -ID.me Social Response Team
In order to stop annoying requests for reviews you need to give them an account # which I was never give. Enough already, sending to spam.
Hello Joanne! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
The process was very simple but extremely professional. I think it is very safe to use
Hello Mohan! Thank you for your feedback regarding the identity verification process and your 4-star review of our service. -ID.me Social Response Team
I love it they talk to you nicely and make sure you're comfortable And then make sure you have the best experience in your lifetime
Hello William! Thank you for contacting ID.me. We sincerely appreciate your feedback regarding our service. -ID.me Social Response Team
I thought it was gonna take forever but no! Fast fast fast! Love the app to log in. It is the easiest way I've experienced with any login yet! Seriously!
Hello Jess! We are glad that you were able to complete this process quickly and with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
They are not playing any games. I am VERY happy to be able to know can't anybody claim to be me.
Hello Andrea! We are glad that you were able to successfully verify your identity with ID.me. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I am very grateful for the help I was provided with my unemployment ID. It had been three week that I was waiting to receive my benefits. I called TWC CENTER and one of their agents walked me right through the process successfully.
Hello Patrick! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
I like yalls work an yall are very fast on yalls job an thank yall very much.an I hope yall do well an hope yall make it home to your fam. Safe. God Bless
Hello Timothy! Thank you for your positive review of our service. We sincerely appreciate your feedback and 5-star rating of ID.me. -ID.me Social Response Team
The customer service was excellent. I have no complaints. And it didn't take that long at all. I would definitely recommend
Hello Destiny! Thank you for your feedback regarding our service and member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Well besides the long hours you have to wait until you get to talk to a manager or supervisor the experience was not to bad.
Hello Curtis! We sincerely apologize for this frustrating experience. If you still need help, please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
It was so easy to use and gain the information that I so needed. Glad this is available. Dr Di Blasi
Hello James! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I used ID.me via the IRS gov website to make a payment on my tax debt
The money was withdrawn and not sent to the IRS
The ID.me support is a automated and not helpful
Now I am out money and supposedly no one can help DO NOT USE ID.me to make payments
Hello Lori! We sincerely apologize for this frustrating experience. ID.me solely verifies your identity to access the IRS, we do not facilitate any payments to the IRS. Please send our team a message at sj.support@id.me for more information. -ID.me Social Response Team
After sending in a document, I was approved on the spot in less than ten minutes! I have never heard of such a thing, and I am a business professor who keeps tabs on service marketing.
And the web site directions are clear and easy to understand.
Overall, amazing.
Hello Sean! We are glad that you were able to successfully complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Emma! Thank you for sharing your positive experience with ID.me! We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Great through the overall process. It provides safety needed without no complicated process.
Hello Eduardo! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
First I uploaded my driver license and then it sent me a link so that it can use my phone's camera to verify with my live image after I clicked the link.
Hello Y. J.! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Just simple and easy and fast. I have nothing else to say. I already put my review twice. All I want is my tax return from 2020 that IRS keeps telling me in my account not active.
Hello Eloina! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for your 5-star review of our member support team and our service. We sincerely appreciate your feedback. -ID.me Social Response Team