Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
There is no way for us to view our own selfie/video! I spent 3.5 hours looking for a way and to no avail.
Excellent experience the preson that helped me was professional and knew what she was doing over all it was an excellent experience overall
Extremely satisfying, very patient and well mannered... communication was great as well. And I trust I.D. me... And I reccomend it to others
Hello Majovie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The process wasn't to complicated, and it was time efficient, it was smooth sailing, overall I this it was great I rate it at five stars hands down
Hello Roderick! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My account keeps suspending because I did not know I couldn't make another one because my phone broke
Doit. The. On. Line. Edd. Was an ice. Experience it. Was. Not. Complicated in. Fact. Was. One. Of. The. Better. Experiences. I've. Had. On. Line
It wasn't difficult for me. It was nice and Easy and really fast. As long as you have everything you should be good with everything.
Hello Aniya! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your feedback and are happy to hear your experience was smooth. -ID.me Social Response Team
Be ready to invest the time to access your personal information from the irs.gov website.
Leave it to the worst managed agency in the world... our government to find the least competent administration to manage the worst website in the world...
You will have to retype/resubmit and back page several hundred times...
You will need an antidepressant to help you with your anxiety and anger... if you have never experienced either before, you will when you access this website...
By the time you finally submit everything...
"ALL" your personal information that you couldn't find on the internet will now be available to everyone...
Once you have navigated through this experience, you will understand...
Unfortunately, the IRS.gov has obtained the futuristic tools of innovation by delegating everyone's information to a third party.
Regrettably, this option is without recourse.
Mercy cannot be granted to anyone attempting to obtain their personal information from a government agency.
USPS has gone down the tubes of a toilet and our savior has been AMAZON... who is now managing same day deliveries for"other" businesses. Can't wait for Amazon to offer that service on the personal/individual level...
And praying for Tesla/Amazon to take over our government administrations.
I have provided a picture of the many attempts to connect with a third party representative. There were a total of 14 attempts! Not all are reflected in the picture!
It is up to ID.me (a third party) to provide you (the citizen) with the credentials to access your personal information from the IRS.gov website, even if you previously had a username and password with the IRS...
Enjoy!
You have no choice!
This has been the worst experience ever...
Topped my Daytona State College experience...
The worst ever!
Best tip: try to do it while everyone else is sleeping...
My first attempt at 4 am was easier than my attempts during the weekend!
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team
Mr Mansoor was able to see and address the conflicting issue to resolve my IDME duplicate acct problem. Thank you so much!
Process was very easy and step by step to reverify my status as a first responder
Had a few problems getting my ID uploaded but it went through okay. I had to do a video chat but it was really easy to do.
It was fast easy unstressful very easy to use and they were very prompt on what they were doing within 5 minutes I knew what was going
Hello Christopher! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Once I managed to upload documents and got to the chat portion it went quickly. I recommend using the video chat method.
Ashley walked me through the whole process and helped me complete request from TWC. Thank you Ashley and TWC for assisting me.
You are all WONDERFUL PEOPLE
Hello Lolita! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
The audio and video on my laptop wasn't working and my contact smoothly shifted our transaction to my phone.
Was able to present documentos able to access unemployment have access old account i bien locked out muy acc
Hello Tina! We are glad that you were able to access your benefits successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I added the app to my phone when I saw the ebenefits page said there was an app available.the app worked fine.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kika! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. -ID.me Social Response Team