Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Account setup was well done by it's programmer, easy to navigate.
Still working on it and getting this done so I can get my trans
So far it's been difficult. I think over time it will be easier
This was super easy and I was able to access my private ss info where in the past I couldn't. Now I have the info right at my fingertips.
I had a problem with the ID ME. This was my first time using it and I couldn't remember my ID ME my email or password and now I can use it. I appreciate it very much THANKS
It was done really fast. All i had to do was take pics of my id and of my face and bam its done. Easy peasy
It was a bit of a foreign experience with the manner of uploading dicuments, but the process worked well.
Was simple and secure method, the most I like was I had my number as soon as we finished the video conference. I could see who was in the othe site.
Was easy, fast and good experience whit the person who take my video call and the page was very profesional.
It was easy and aexur had a problem at first but quickly got around it and was verified very effective
Hello Tywain! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was quick easy and simple. I was able to upload my document and get verified within an hour.
My husband was able to get our military accounts verified so that we could continue to get our discoun ts
Hello Ethel! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
It´s simple, they help you and it´s fast. I´m happy becouse a was solved well and quickly.
Thanks a lot.
Poor and Frustrating experience.
Very unperosnal.
ID.me application do work and the responsibility is on the user. This is unacceptable...
I enjoyed filling in my application with ID.me as it was:
- Fun
- Simple
- Easy to follow each step
Thanks.
Awesome and assured I wish all my experience with web conttact support was as easily handled as my experience with you guys thank-you
Hello Tom! Thank you for sharing your feedback regarding your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Not so what successful I need more help trying to get my IPPIN I need that and I cannot get in my account so it is not working for me and I need it as soon as possible
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Annabelle! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team