Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
3rd time trying to get though as the saying goes...(and the other 2 times were MY fault,) 3rd time's a charm
Took to long to fix my issue by time it IDme sent me an email saying the issue has been fixed unemployment had already fixed the issue.
Hello Neva! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
Horrible, time consuming, incomprehensible. Needs much, much better directions. Shouldn't make assumptions.
This is actually my 1st timebusing id me. I actually thought it was going to be hard to complete. And ot is actually great for id purposes.
Hello Gerlicia! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
This is total bull, that I had to do before my government would issues my refund. The government is simply doing this to get you biometric image!
It was new and helpful and kinda scary. But it help alot instead of being on phone for hours and hours, to wait to speak with someone.
Hello Todd! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very friendly and pleasent visit. Problem explained to me and solution was done by me. Great service.
Using this site was not complicated all. If you follow the steps that are clearly given you shouldn't have any problems using this site.
Hello Alex! We are glad that you found the identity verification process to be uncomplicated. Thank you for your 5-star review of our service! -ID.me Social Response Team
I couldn't get into my my I'd me account cause it have my. Old phone number on it and it want let me sign into that are using my Email
Fast and easy even though there were issues with my uploaded documents, the issues were resolved quickly
Proffesional and thorough, expeditious process.
The instructions prior to video verification were clear and easy to follow.
Hello Ron! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It's was so simple and easy and very fast. It wasn't stressful or a long complicated process. Very professional and easy to communicate with.
Hello Rhianna! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Its good and not complicated Its easy and its fast i Will definitely tell My acquaintances about My experience with ID.me
Very secure and the guidance was very helpful. The upload of documents was simple. Overall a very good system that is easy to navigate.
Hello Kaye! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I needed to have my ID and password reset. Lapre was excellent and answered every question quickly and efficiently. My log in was repaired!
All personal satisfact they we need, conversation nice and clear and simple to honestly on comprehensive and clear
Quick and easy and they were there on a Sunday! I thought I would have to wait at least an hour and they were on in less then 5min
Hello Gerard! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gordon! We are glad that you were able to successfully verify your identity. Thank you for your 5-star review of ID.me. -ID.me Social Response Team