Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Uspto is save and secure way for trademark is a good for everybody Agent of the uspto very friendly for everyone looked smile during talking
This product made it so easy to communicate safely with the IRS! I didn't have to go to a scanner or run around to upload docs. So easy!
Trying to access my IRS identification number for over 12 hours, and still no identification number.
I couldn't complete it for some reason on my phone, so I had to do it on my laptop. It's old. So...it was a challenge!
Absolutely no issues with my experience. I requested to transfer the call to my phone instead of my PC and Pablo readily accomodated my request.
It was fast safe an legit i love it 3yrs i have problems id me has a new working plan to help me an you
Simple, fast and extensive with the security measures all in just a few minutes. Wasn't a hassle to the depth of security, it was a peace in mind.
This experience was completly new to me and the face scanning was unique. This type of ID should be the standard across the United States.
It was nice I really enjoyed your service. I reconmend this to anyone who hasn't tried it yet. I really thank u guys for your time and patience.
I used IDme when I signed up for VA benefits. I found the instructions easy to understand. The process was available online. It was convenient.
This site made it easy to verify my law enforcement/first responder discount. All I had to do was upload my SF50 form.
Your system was just fantastic and I was very satisfied
Good explanation how to work the system. Was very easy to understand and work
It was great and easy and I really enjoyed using it. I will recommend it to others most definitely.
I had expected the IdMe process to be painful. The video chat process was easy! My agent was kind and efficient!
Hello Laurie! Thank you for your feedback regarding the identity verification process and our agent. We appreciate your 5-star review of our service! -ID.me Social Response Team
It was a llittle different cause I had to verify some of the same information but it all was worth it.
Counselor dealt with my problems very kindly and kindly. Thank you to the person in charge who responded to the consultation.
Hello! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Like none other when I was nervous they spoke to me with comeness. To ensure that they were there to help.
Completely saved me alot of time and headache. Very helpful and professional but at same time very friendly. There the best
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Muhammad! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team