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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Mi experiencia fue excelente por la atención eficiente y oportuna que recibi
It was different but good experience overall it might be easier process for younger generations and I had help from my daughter
Very fast and easy and saved me and out of town trip to fix my identity
This is crazy, requiring photos of IDs, all kinds of details, multiple pages of directions and messages back and forth to verify everything. Sites that went blank. Text messages with instructions that make little sense. Why are we doing this when for the last 20 years the same CPA has been sending my return in. Why now?
I already did in survey prior. How do you think I feel trying to complete IRS idme, and it's april 14th, and still cant submit my return federal. The state one flew through. Then I get a message, slls good but we need your. AGI from last year. And your thin with IRS jas prevented me completing.
I know it would have been easier if I would be more savvy on my skills. I am not completely sure if all is complete
Easy and simple safe and secure to help keep scammers away
Was easy to do to have no other person use my ID really like the idea that I can keep my ID safe. It is important to me not to have identity theft.Thankyou for providing this service to help with making sure I can be assured no one else uses my ID
Very helpful secure and fast the agent was very respectful I appreciate that
This was a quick and simple process with easy to follow instructions. Only took a few short minutes.
Was instructed to do it for IRS. Went through the lengthy process and it said it worked.Sent me back to the IRS and it said it didn't work.Waste of time and now my personal info is on one more sight.
Hello Thomas! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I was doing my taxes, of course at the last minute, and I did not have my pin. ID.me was easy to follow, easy to do and didn't take long, and I felt secure in using it.
In store does not recognize my military status. Would like the issue resolved
Hello Harlowe! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Very good experience. Need to solve the misspelling of the name after irs synchronization.
It was good, was very helpful. Could not have went faster.
This could be very frustrating process for someone who has had identification documents/ cards/etc stolen (which I have, unfortunately, experienced), but it's well worth the effort to prevent ID theft and fraud. I will feel much safer doing business online with agencies using ID.me to verify my identity.
I thought I was going to be on there for hours. But in 5 minutes I was verified and on my way
It violates a persons's right to privacy. There's no reason why anyone should be asking people for their sexual preferences and or genders. Wether you're heterosexual or homosexual or bisexual, binary or nonbinary. Wether you were born a woman or man or something else. It should not be a requirement to answer any of these questions in order to access your personal account information.then you make matters worse by having a person certify that their review is real by checking a box under the threat of perjury! Really asinine!
Sad, mad. Disapointed. Do not understand what is going on. Much prefer to just have a user name and Password that works.
Hello Harry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diane! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me