Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Having a driver's license and additional live selfie is more than anyone can ask for when proving identity.
What kind of company get a government contract and doesn't provide email phone or chat support? Not only that but I cant even upload my ID?
It was so easy a child could follow directions if you needed them to and help ya getrdone!
A++++++++
Good on everything and help me in all information a need, so that is why put excelente score for you
Hello Jose! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your review of ID.me. -ID.me Social Response Team
It was really fast and simple to upload ID verification documents. Login into government websites using ID.me credentials is a snap.
Hello Paul! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Over all atisfied, this was explained to me in a professional manner, and the understanding of my application.
Hello Peter! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm not sure what to expect now that I have provided my information. Darlene with the video call was pleasant, helpful, efficient and fast.
Hello Evelyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance or if you have any questions, please send us an email at sj.support@id.me. -ID.me Social Response Team
If you're having any problem identifying yourself to recieve the hard earned money you worked for. Please use id.me
It was easy and greasy I couldn't even Gerry very fast in the Saturn with one th vest micah men m.j uh
Hello Charles. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I am able to maneuver through multiple Federal Agencies with secure sign on. It makes the process easier.
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Went thru the process of ID.Me and still unable to log into Myhealthvet. Very frustrating. How is this helpful at all.
It was frustrating at first but that (on line chat) customer sevice they helped me complete my unemployment application thank you
Hello John! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Fast authentication. No hassle. Upload your documents and done. For what they have to offer with ID.me is worth the time!
Hello Robert! We are glad that you were able to complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Poor experience with this problem was not rectified wasn't given a fair opportunity as to what took place
Hello Javon! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
This system are beyond amazing. Instructions was simple, and it wasn't time consuming. Continue to be great+
Hello Demetria! We sincerely appreciate this feedback. We are glad that you were able to successfully verify your identity with ID.me simply and securely! -ID.me Social Response Team
Very pleased with the process and smoothly it ran. Phelon was a great help in getting my issue resolved
Hello Josh! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Online was fast and well explained.
Getting verified got myself a $500 discount opon closing the deal.
Hello William! Data security is our #1 priority. ID.me protects all sensitive data with stronger encryption than many financial institutions and we do not share information with third parties without our members' explicit permission. We are glad that you had a positive experience with the identity verification process. Thank you for the 5-star review! -ID.me Social Response Team
He agent wasvery helpful and knowledgeable about what documents i needed to verify my application for south carolina unemployment
Hello Howa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Reestablished my military discount. Also established a new plan. Tech people were very patient and knowledgeable. Ty
Polite and efficient service. They made things so easy by helping me navigate the technical issues on my phone.Awesome10/10
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team