Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
The system is great way to prevent identity theif in which I experience several times before this method
Verifying your ID with Social Security is a long drawn out nightmare. ID.me waked me through the process clearly and quickly.
Hello Matthew! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Difficult till i got to video verification. Make sure you jave all 3 items on smart phone before call
Hello Peter! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything went smoothly. Didn't take too long. Much better than other online verifications I have had.
Hello John! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The process was fast, easy, and accurate. I use IDme when ever it is offered as a way to verify my identity.
Was not a good experience! Found what I wanted, but couldn't complete order to take advantage of the discount.
Pleasant and efficient person at the other end (Diane). 40 min of waiting time though in order forvthe verification to begin...
Sad, mad. Disapointed. Do not understand what is going on. Much prefer to just have a user name and Password that works.
Hello Harry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
My experience with IDme was fast, professional and easy. I could not have asked for better. Thank you
Hello Peggy! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very confusing to use…hard to get support wish there were other ways
Easy, but not the best way to ID anyone! Military have started using ID card holder numbers, You will open your company to law suits using the ssan #
Hello Mark! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
It took me quite a while to get through but I stuck with it and I finally got it done so I guess it's worthwhile in the end
It was good cause I finished the verify and it gives bodls words and readings for you to upload info
I Don't have any experience as I was being assisted by an interpreter to do my video call, however I do have job working in a production services.
I'm a senior and found site easy to maneuver. Once l became acclimated with site l enjoyed researching my tax information!
Hello Joseph! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast answered the one two three questions and was fone in under 5 min. Great must trk the loop
Hello Jose! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It was horrible because I'm not familiar with the Internet or any of this so it's confusing and to me it's pointless I shouldn't have to do this
If I didn't want an account to be able to connect to the IRS, I wouldn't bother. For me, it was a waste of time.
Pretty easy, at first it was a little difficult but after I read and slow down and I did what I had to do
Hello Jose! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laurence! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team