Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Had a very easy experience with the app saved me time and was a breeze
Top one is so fast to doit friendly when you scan your face is amazing how you see it no word to describe the tecnology
For the fact that this is my first time,it wasn't all that easy to answer the questions promptly.
As the video interview progreeed,it became easier.
Simple and easy. Frustrating but the team is there to get you through. The upload for photo is hatd, picture has to be just right.
Try to do the following things:
1) Read the instructions carefully
2) Gather all documents needed
3) Complete the video per agent instructions
Will not let me log on after I set everything up and when I try to log on It says an error occurred.
Easy simple that even a fith grader could follow had a little problem with the ferifying but they made it easy to keep up with
Entered all requested info then when trying to login, asked for a PIN. I don't know how to get or create a PIN.
Pleasent and quick. It took almost 5 wks I believe to verify who I was through the verification process,but I know the security is needed.
Hello Jose! We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —Olivia, ID.me
I am having issue sign ing and sent a few emails and still have not been able to use ID.me at all
I started the process on my MacBook Air but the video feature did not work. So I logged in on my iPhone and it was very fast and simple from there.
Hello Jala! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
A biometric face scan is a Complete Invasion of my privacy. It's impossible to login to the IRS now due to this garbage program.
I scanned my drivers license to my computer and uploaded it to the ID.ME SITE. I'm 73 and had no problem at all with it.
Hello Peggy! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Easy to easy. Would recommend to anyone Fast and secure.
It was fairly easy to complete the ID part I just don't understand why this had to be done first time ever having to complete this.
LESS TIME BE GOOD AND WAITING TO GET A ANWER. THE PERSON I TALK WITH DID GOOD JOB ASKING ME FOR MY INFORMATION AND THAT IS ALL.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cedric! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team