Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Very good, the person that helped me knew exactly how to help, I don't understand why I was forced to fill this section out if I don't want to
Pleasantly surprised and 100% satisfied.
I cannot thank ID.me enough "thank you"
Problem free experience...very easy...just follow the steps
Very safe and I feel protected on I'd me everything seem to be going just fine I'm learning it's a process and just hav to be a little patient
Being a Tax Preparer, I always encourage my clients to set up an IRS personal account. It comes in handy when you have to deal with the IRS
Hello Raul! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Once I had the info, as my husband past, I was approved and receiving a $ 28 discount on my Lowes order Thank u
Hello Karen! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Had to so the selfie thing a few times bbecause the overhead light registered as a backlight. No big deal.
Everything was great, the agent was very helpful in helping me verify my identity with the IRS quickly!
Accessing IRS using this process is efficient, more secure and sends real-time updates when the process is on.
My big problem I can't seem my unemployment money post to account they say I supposed to go by Idme fr that please help me etc…
Hello Andy! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Easy to use, it's like the PayPal of employees or association members discount
Simple, efficient and secure site for ID verification.
Didn't have to worry about parking or waiting in line.
My experience in a journey I learned how to pay attention to detail move faster under pressure and once I start a project I finish
Hello Lamarcus! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had to create an account to get some transcripts from the IRS and all the steps were easy to follow, and it felt secure.
Hi I was very pleased with my experience with your service company and I just have to say you guys were very very thorough I greatly appreciate it
Hello Lisa! We are glad that you were able to complete the identity verification process successfully. We appreciate your review of ID.me. -ID.me Social Response Team
My experience was very easy and simple to do, I was extremely satisfied by the kindness of the lady that FaceTimed me
THE APP IS VERY EASY MY ONLY HAS THE DIFFICULT WITH THE LANGUAGE,BECAUSE I CANN'T SPEAK ENGLISH GOOD. THE REPRESENTANT THAT ATENDED ME WAS NICE AND SO PROFFESIONAL.
Hello Julia! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
If I had a choice, I would not use this service. The only beneficial comment I have is the proper implementation of 2FA.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team