Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I had to create an account to get some transcripts from the IRS and all the steps were easy to follow, and it felt secure.
Hi I was very pleased with my experience with your service company and I just have to say you guys were very very thorough I greatly appreciate it
My experience was very easy and simple to do, I was extremely satisfied by the kindness of the lady that FaceTimed me
THE APP IS VERY EASY MY ONLY HAS THE DIFFICULT WITH THE LANGUAGE,BECAUSE I CANN'T SPEAK ENGLISH GOOD. THE REPRESENTANT THAT ATENDED ME WAS NICE AND SO PROFFESIONAL.
Hello Julia! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
If I had a choice, I would not use this service. The only beneficial comment I have is the proper implementation of 2FA.
Kinda confusing website but got it I think not sure if I finished all my steps in the process but the lady over the phone said so so I guess
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
My experience was excellent I had no problems whatsoever and now I can get my social security card and I have to worry about my identity
ID.Me is the new customer frustration tool from the Government. There are a number of agencies requiring you to get an ID.Me Id but don't understand all the requirements needed to go through this process. Additionally with submitting documents and waiting the 2-3 days to connect ( has never happened). To require a SS Card (physically). Even the social security office will tell you that most agencies don't require it just that you know it and how can you UPLOAD a social security card if its not "scanned" in. Has anyone even gone through this process. I can't believe the ratings listed on this site., unless ID. Me has requested all its employees go on the site and give false rating. Its the WORSE system ever and has not connected with all the agencies to better understand the issues it causes just to get a darn ID, that includes, Passport, SSA information, a selfie ( LOL) what else do you want, a biometic scan? You guys really need to think of the amount of frustration, time it cost to use these systems. Do a better job on the back end with your Cybersecurity strategy and focus and stop making the customer jump through hoops and loops to make up for the lack of technical innovation and use some COMMON SENSE in implementing these systems. Who authorized this system? Which Vendor implemented it? Where did the requirements come from? What customers were involved in developing the requirements? Please THINK THESE SYSTEMS THROUGH WITH BETTER COMMON SENSE and sensitive to the CUSTOMERS.
Hello Char! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Great easy fast results I was able to access my information all I needed in one app I would recommend this app to all my friends and family.
It was bad at first then it change for the best cause I was suspended for a long time so I hope I'm good
Hello Liltresha! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
This is the worst most ridiculous service I have ever used i have spent atleast 14 hours over 3 days trying to verify my identity for pua unemployment. I have a license and a state id a health insurance card I know my credit history info I have my social but apparently thats not good enough, I have sent them atleast 60 different pictures of my id's and they keep telling me they can't verify one of the pictures. I have yet to get someone on the phone and that's because you can't its nonsense they just get you stuck in this loop of submitting the form then they have whatever made up problems on their end and tell you to re submit and you just get stuck in this cycle of filling out their questions and taking pictures of your ids over and over and there customer service is non existence you can't actually talk to a real person not even through email, you tell them your having a problem and they email you back saying sorry for the long wait. Nothing about what your actual problem with their software or program they use or whatever it is they just say re submit then email about your problems sorry for the wait re submit this thing is literally driving me crazy if I could give it negative stars I would and this whole site should be shut down its an embarrassment. Even Comcast has better customer service then this. Think about if your cable went out and you email to say it's not working (since calling is way to convenient so it doesn't exist) then they tell you to plug it in and you tell them it is plugged in but they tell you to email about problems so you email and say my cables not working but its plugged in... so they email back and say sorry for the wait then they tell you to plug your cable in... and your like what are you even talking about we've already been through this. I litterally feel like someone is on the other end just dying laughing like there just playing with me
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
From my brother Bryan:
I was told to hide as soon as I get to work because good employees are hard to find.
Good way to verify yourself to prevent fraud and it's good for not having to find a close IRS office
Hello James! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me is a great way to get access to IRS about your taxes. It quick and efficient. You just upload your driver's license and take a selfie.
Hello Carol! Thank you for your feedback regarding IDme. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Lengthy process, it took soooo long to provide all info and I already had an ID.me with my dd214 and now I had to use passport. Confusing
Hello Tom! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
I felt like I was falling for a very clever identity theft scheme but I didn't see any other alternate method to reach the IRS.
They were very helpful I just wish they could've done the process a lot quicker
But all in all I appreciate the security they offer
Easy to navigate and secure to add information, wich is very important to who wants this high sistem service.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa! We are glad that you were able to complete the identity verification process successfully. We appreciate your review of ID.me. -ID.me Social Response Team