Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
ID me is a good idea to verify the identity in order to authenticate the real and and original owner of the ID holder
Being offered a discount on a recent purchase was great and the ID Me military discount process was easy and quick.
Hello Stan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I currently use this with my taxes and I will say it's amazing I get in and out of my tax information with out any drama I love this service
Hello Veronica! Thank you for your feedback and 5-star review of our service! -ID.me Social Response Team
I thought the process went very smooth and was very thorough and probably probably secure enough for anything the IRS needs.
Hello Joel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
We're uploading sensitive information to this site: SSN, Bank Statements, Driver License, etc. And no guarantee it's secure. What a scam.
Hello,
We are sorry to hear that you've had a frustrating experience. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
- IDme Social Response Team
Good very good I had a good time here I just hope it works because it's telling me I need to verify myself
Hello Emerica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy and now I fill better about my ID being save and my identification being secure
Hello William! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Great experience to use ID thanks for the service I will encourage people to not scare to use this service
Hello Mohamed! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was very fast very easy A gentleman that helped me with Was very courteous The situation was nice
Hello Darrel! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was the the best experience I had when I tried it for the first time and I really enjoyed the service
My experience was very simple and I was able to complete the process in a timely manner.
My experience was great, it's was my first experience I'm really excited to my first experience with ID me, very good thank you.
Hello Darlyne! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Didn't get to where I needed to,not much else to say,and I don't appreciate being forced to say more than I needed to.
It was something I was dreading but after it started I realized I was very wrong it went fast no uncomfortable moments
Hello Cheryl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
User friendly and when I thought I was finish when I was a text message told me me to finish my verification which was cool
Hello Aeysha! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very friendly and helpful
I don't wait, was fast and I feel the agent was professional and friendly
I recommend you
Hello Yann! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent customer service, Very professional very polite did an excellent excellent excellent job on ID me
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nathaniel! Thank you for your 5-star review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team