Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Didn't get to where I needed to,not much else to say,and I don't appreciate being forced to say more than I needed to.
It was something I was dreading but after it started I realized I was very wrong it went fast no uncomfortable moments
User friendly and when I thought I was finish when I was a text message told me me to finish my verification which was cool
Hello Aeysha! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very friendly and helpful
I don't wait, was fast and I feel the agent was professional and friendly
I recommend you
Hello Yann! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent customer service, Very professional very polite did an excellent excellent excellent job on ID me
Satisfied fast easy instructions Satisfied fast easy instructions Satisfied fast easy instructions Satisfied fast easy instructions
Hello Mario! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was so easy to enter my information and get my rewards!
Feel very secure with transactin/service, eventhough I was very skeptical that I would following thru all the procedure.
Hello Hung! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I sign in to IRS with highly secure site without any problems and gets my documents before they mail me.
Hello Meron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good fast easy no mess or frustrating accounts it is great that ID Me supporting the veterans at these types of markets and promotions
Easy online experience to gather the information I needed and a secure way of preventing Identity Fraud.
Hello Ivonne! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hopefully you guys don't steal identities LOL, i am just typing this to reach the characters amount yay
Hello Daniil! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Original documents
Birth certificate
Social security card that can be read clearly
Driver license that's not expired & update address
Hello Marcus! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I'm not tech savvy, but this was extremely fast and easy for me, made making my IRS payment less painful
Hello Dennis! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
It was a good experience. It wasn't that hard to setup and I did it at home. Because it wouldn't work at the unemployment office.
Pay attention! Read the directions! DONT FORGET TO BREATHE! And you'll get through it!
If I can do it, so can you!
Hello B. W.! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not the most hi-tech person in the world but this process was very easy using my iPhone & my ChromeBook.
I think everything went smoothly. I went on the web site using ID.me and had to upload my drivers lic and scan my face with my phone to get in.
I must say once we figure out what to do with ID.me became easier to complete my tax forms.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cheryl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team