Overview
ID.me has a rating of 4.2 stars from 29,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
It was quick and easy to follow the process. At one point it wasn't totally clear that I had to go to next page to complete the task but I figured it out and overall it was easy.
I couldn't help but file due to the sensitivity of my sudden loss of job I appreciate the help in this hard time. I truly appreciate the support, thank you!
Hello Ana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Best customer service experience and edd Employment customer service explant everything very good and understanding to me. I love edd customer service.
Ed Starr *******444
This was my first time using this system, I couldn't believe how easy and quick it was. I like how my agent spoke clearly and I was able to understand everything that she was saying.
It was easy to figure out how to do it the lady was helpful and the only problem I had was not being able to facescan but they called and the problem was fixed
Once it is set up with the needed documents it is a great versatile verification app. I like it, and use it pretty frequently!
The wait was a bit long but it gave a good estimate of the wait. I was able to cook breakfast and come back and once I connected to the video, it was quick and efficient. I loved the texhnology.
Hello Kendall! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service. -ID.me Social Response Team
Wowsers what a fun experience it was I love these people they all deserve a raise give every single one of these people a raise don't be so cheap give them a raise
Hello Sidney! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I like yalls work an yall are very fast on yalls job an thank yall very much.an I hope yall do well an hope yall make it home to your fam. Safe. God Bless
Hello Timothy! Thank you for your positive review of our service. We sincerely appreciate your feedback and 5-star rating of ID.me. -ID.me Social Response Team
This is where most unreliable unprofessional companies I've ever experienced. They made a mistake in my portal with my states and city and I needed it to go to the DMV and Ivan I've never lived at that address since I've open an account with them I can't get ahold of anyone to change it I sent them proof evidence of my residency nothing it is now been six hours I have heard nothing from them and all they had to do is change of city and state. I cannot believe the DMV uses them and if it wasn't for that I would I would I would never use this program in fact I'm reporting them to the better business bureau. Do not use this company do everything you can to avoid it they will make you go crazy when they make mistakes with your account cuz you can do nothing about it
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Good experience with live agent. Bad experience making a good connection. Unable to use the links sent to me. The agent had me log into Zoom. After the third attempt a good connection was stablished.
Fast, straight to the point, I was expecting the service to be long but it was very satisfying, I'm just upset I can't verify my identity through online services
I was able to retrieve my Pin with ease and my ID verification was secure and quick. I had my e-fle rejected because I needed my 2022 Pin so I logged in online to the IRS website and was able to retrieve the 2022 Pin to submitted my e-file returns.
My experience with my provider was very comprehensive, very patient, and optional avenues to make my completion a successful and greatful verification.
Hello Muhammad! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Easy but dont have a snswer yet i dont knoe if i was approved ir not and when i call the line is always busy
The process was simple and the agent was kind and courteous, but waiting to get connected to someone took a little time. The overall experience wasn't too bad.
I was able to upload a photo of my license information very easily and it was verified within an hour. I was able to start using it very quickly and it worked very smoothly!
Hello Brianna! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Was really good, my videocall was really fast, he was very carefully checking and verifying my documents, I like the nice way he talked and explained to me everything on the process.
Hello Kimberly! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kitty! We sincerely appreciate your feedback regarding the identity verification process as we are constantly trying to improve our member experience. Thank you for your 5-star review of ID.me. -ID.me Social Response Team