On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A follow through and friendly way to apply. Keeps Mt identity safe and secure.
While being easy it was very secure. I wasn't redirected multiple times or asked repeated questions. Very straightforward. I would highly recommend this to anyone looking for past taxes.
The process is a important part of your life ID me will get it done fast and easy.
It took sometime to go through the process and was a bit confusing at first,secure but rather involved
It was a cool experience it's also my fist time applying for it so I wanna see how it goes
It was a long process but understandable step by step
I tried the self version 3 times and got a fail on all 3, so I finally switched to the video one and it went great. Had a bit of a wait to get an agent but once she got there it was fast and easy
As long as you have a cell phone with internet service this was setup very quickly and easily. You really only need a front and back photo capture of your Drivers License or State ID and follow the instructions and you will have a safe and secured online account without worry
I was filling for unemployment and I had to go to id.me to answer some questions. I also had to do a quick video chat, and that went well. The guy was very helpful and nice to me, and was very patient while helping me. I was able to keep moving forward with the process of getting all the rest of the other things done for filling.
I had difficulty with the verification process, could be made simpler.
I am not very proficient with computers and processes this processes contained short easy steps though I also had 2 computer accessed a phone and computer. But steps were easy and efficient
Mi experiencia fue muy buena super profecionales son
It's has been professionally with your helping people like me who have low-income to make it easy for us to get the degrease internet rate by the 30% discount through Cox Communication, So I can get the help that I needed to keep that two businesses and I appreciate all of this and the help that I can get so It can make it easy for me to pay the Internet Cox bill. For what I had experience this is good because it prevents issues and that's something that nobody want's.
I tried to get my teacher discount for Black Friday using ID.me in a number of retail sites. Half of the time I was rejected. I question having to tell this site so much information about myself (full name, home address, SSN#!) when other verification sites simply ask me for my professional email and then check to see if I appear on the school faculty list. ID.me requires scanning either teacher ID, teaching certificate (again, more private information) or screenshot of district faculty list. I struggled with the last one because apparently the computer did not like my screenshot. As I said, it was time consuming to do this and I do not like the invasion of privacy- particularly giving away my SSN#.
It was easy to motivate threw your web site and it was very secure
It was rough. Was never sure my actions were as directed. Had to redo many steps and routines.
Great experience specially traveling or filing with government websites this is will make ur life easy
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members