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ID.meReviews 36,304

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,424
value
1,159
shipping
627
returns
618
quality
1,137
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Florida
1 review
1 helpful vote
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DON'T GO HERE!
November 19, 2024

There is no site that is hack-proof. This site is pushing a lie. Your information will be hacked, compromised and sold to the highest dark web bidder. If there is an alternative (which there isn't because it sucks to be you), use it.

Date of experience: November 9, 2024
New York
1 review
0 helpful votes
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Great application
November 19, 2024

Use id.me for checking my social security account against logon.gov to make sure they match, and also to do my tax returns.

Date of experience: November 9, 2024
Texas
1 review
0 helpful votes
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Not satisfied
November 19, 2024

Ate you serious? Your service was not helpful? Kept not working after I uploaded my ID

Date of experience: November 9, 2024
Wyoming
1 review
0 helpful votes
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It was good
November 19, 2024

The Instructions were easy to follow and it was pretty fast I got done within 20 min of starting. I really like it.

Date of experience: November 9, 2024
New Jersey
1 review
0 helpful votes
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GREAT EXPERIENCE!
November 19, 2024

This is extremely secure and the video person was incredibly kind, patient and helpful!

Date of experience: November 9, 2024
Alabama
1 review
0 helpful votes
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Idme
November 19, 2024

Wonderful and easy to use and safe wish I had did this a long time ago

Date of experience: November 9, 2024
Michigan
1 review
0 helpful votes
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Makes me feel secure.
November 19, 2024

This site is mostly easy to use and conveniently listed on many sites. I feel secure now that I'm verified with ID.me. It's not too difficult to do, and worth the security factor.

Date of experience: November 9, 2024
Kentucky
1 review
0 helpful votes
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ID.me 馃槉
November 19, 2024

This was so easy to use and very secure site was fast and sufficient. I would use ID.me in all my business. Thank you to this site it was great.

Date of experience: November 9, 2024
Florida
1 review
0 helpful votes
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Great service
November 19, 2024

I love using idme. Saves tons of time with all the ways I use it.

Date of experience: November 9, 2024
Louisiana
1 review
0 helpful votes
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ID me (Set-Up)
November 19, 2024

Such an easy process, just follow the instructions and you're good to go. I set mine up within 7 minutes it tells you everything you have to do. Tip: take a picture front and back of your drivers license or state ID ahead of time. I keep mine stored in my photos. Also close out all your apps. Easy, easy process.

Date of experience: November 9, 2024
Georgia
1 review
0 helpful votes
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Identificaci贸n. Segura
November 19, 2024

Fue una experiencia buena r谩pida y segura tener acceso para poder ver y revisar tus cuentas es genial

Date of experience: November 9, 2024
Missouri
1 review
0 helpful votes
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Securely quick!
November 19, 2024

Extra level of security leaving me to feel safer and it makes loving on a snap! Yes hard to believe but so very true!

Date of experience: November 9, 2024
Texas
1 review
0 helpful votes
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Nice
November 19, 2024

It was really nice not having to log in every time. It makes it simple and very time saving

Date of experience: November 9, 2024
New York
1 review
0 helpful votes
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Cut to the chase
November 19, 2024

Providing proof upon proof many times over, when if simpler it would take much less time to do so.
It's not only "cut to the chase," it's also "please cut to after the chase."

Date of experience: November 9, 2024
Texas
1 review
0 helpful votes
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Extremely pleased
November 19, 2024

Very secure and safe. Makes it easy to access government sites.

Date of experience: November 9, 2024
Illinois
1 review
0 helpful votes
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James vet id
November 18, 2024

The various screens were slightly difficult to negotiate

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Effort involved but worthy
November 18, 2024

It took more than one try to get needed documents, some time waiting, and circumventing other things but totally worthy as allowed me to access easily to a needed government portal with sets of solutions and services. Excellent tool.

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Super cute
November 18, 2024

Super fast and simple. Give it a try. You will love it.

Date of experience: November 8, 2024
Iowa
1 review
0 helpful votes
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Id.me saved me time!
November 18, 2024

It was a brutal set up procedure, but it pays off in the end by not having to take time to prove my identity to each agency I interact with. So far, it's helped with Social Security and state Unemployment Insurance benefits.

Date of experience: November 8, 2024
Mexico
1 review
0 helpful votes
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Aclaraci贸n de dudas.
November 18, 2024

Cuando recib铆 una carta, en donde me comentaron que ten铆an que verificar mis datos personales, fue un momento de tensi贸n en raz贸n qu茅 no hablo ingl茅s.
Gracias a las personas que me atendieron logre librar el problema, y fue una agradable experiencia y mi percepci贸n respecto a ustedes es buena, y estoy muy agradecido.

Date of experience: November 8, 2024