On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was a brutal set up procedure, but it pays off in the end by not having to take time to prove my identity to each agency I interact with. So far, it's helped with Social Security and state Unemployment Insurance benefits.
Cuando recibí una carta, en donde me comentaron que tenían que verificar mis datos personales, fue un momento de tensión en razón qué no hablo inglés.
Gracias a las personas que me atendieron logre librar el problema, y fue una agradable experiencia y mi percepción respecto a ustedes es buena, y estoy muy agradecido.
The whole experience was easy for first time user. Just read carefully follow the instructions and will guide u on completing the verification
Had a great experience using this site. Thank you so much for helping out!
I recently created an account with Social Security using IDme. The steps were easy and I was finished in about fifteen minutes.
Easy as ever and very well explained, customer service or agent over the phone was very helpful attentive and explain how easy the process would be.
Very simple and quick. Very reliable company. The simplicity was quite surprising... other verification sites can be VERY confusing!
Very professional and very friendly experience. Solmari was cool, really nice and patient. Hope she goes far in this field and wishing this company the best. Wish all my identification verification went this smoothly and easily.
Worst on line experience ever. Could not register. Finally reached a human. She was very polite and helpful, but it took her numerous attempts and over 1/2 hour to finally get me registered.
I had to repeat myself a lot... otherwise it was ok
Disjointed difficult process, lots of promise and great idea and I thought it was worth the very steep learning curve to get there.
Experience was good. Had to troubleshoot the connection but mission accomplished. Agent was prepared, courteous, and professional.
Good easy to follow easy to know I trust the web sites to help assist me
It was time consuming but I understand why and I am thankful that you are very thorough.
Not only do I have my Navy experience as an air traffic controller but I also have my experience with IBM. I know a few things about computers & programs because I had education & training on IBM's large processors. I know a few things about integrating new programs & systems for IBM's large corporate accounts. Are you using real veterans to test programs before rolling them out to every users?
Very fast and helpful I would use the app again in a heart beat. So if you ever gottaa use it again then do so. I appreciate the kindness and the politeness they showed for me
After various calls and gyrations, I was finally able to get access to my ss account. Very frustrating untill idme account was created. Only option left was to drive over 1 hour one way to ss office.
I was able to to the ID me in a short period of time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members