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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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After various calls and gyrations, I was finally able to get access to my ss account. Very frustrating untill idme account was created. Only option left was to drive over 1 hour one way to ss office.
I was able to to the ID me in a short period of time.
I've already told you my experience. You people sucked.
Easy kinda you just cant lie you must tell the truth when it comes to this
Good I'm am still waiting for payment it's taking very long. Please speed up the process for my claim I'd appreciate it thank u for all ur help
Fue muy facil y rápido y las personas son muy amable te hablan muy bien y con respeto
Using ID ME is the easiest and safest way to access your accounts I can recommend it's use because I use it whenever I need to check my VA account
Easily understood and I completed within 10 minutes. Unfortunately the requester never received information
It was ok, a little confusing with the vocabulary but overall got it down
This is a very easy to use system. You don't have to know much about computers. You don't have to be experiencing working with computers. All you need to do is follow the steps on the screen, and it will take you through the whole process and you will complete it with no problem, fast and easy.
It was very simple and save a lot time
Everything you can do it with your phone
I have had major issues getting documents for my daughter's FAFSA this year, BUT this company helped me right away with no issues! I would rec them to anyone who needs a verification service. It was SO easy to use and fast too! Thank you ID.me!
Estoy tratando de ingresar para poder aplicar pero aún no entiendo correctamente la aplicación es mi primera vez
Satisfying it could have been easier but not much so I would recommend it to any service person to try it and see is they like it
If a great app and help of security form to access to your application
Signing up with ID.me is easy and makes you feel that your identity is safe.
Quick and easy. No hoops to jump through and was able to
Connect quickly.
Please, people, understand you're being being harvested like a vegetable. You mean nothing to them They care nothing for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members