On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Loading DMV Pictures was terrible & very time consuming! What finally worked was backing up a bit & taking a picture & cropping it ahead of time - so that it is ready for load up, so u don't time out again & have to start over!
The web site is easy to navigate and simplifies accessing secure site information and interaction.
The verification process is super easy. Just take pictures of your drivers license or state identification card. It makes logging in much easier!
Good experiences very well i need good service and i need this edd
My title says it all. I already used my username and password, only could be sent to a verification code on my phone, so I have to leave the page to go to the phone and then back to the page hoping I remember the number. Inconsiderate $#*! program.
A little time-consuming I still don't know that I set up payments. I know it's supposed to take out one, but I want a monthly payment to be taken out so I don't know we'll see.
Not hard at all just read and follow the steps and it will take you to everything you need to know.
In today's society, thuganotz roam freely searching for a nonaware mark! Get with the program, or get taken to the cleaners!
I like ID.Me, but the best perk of all with them is when you're signing in…. "It's one and done!"
Didn't have a problem getting the documents online. Everything went thru on first try. Easy to understand instructions. Was done in minutes.
First, I started all this on my computer since it is easier to see. Unfortunately, you can't do this on the computer you must do on a smart phone. The other option was sending your information via USPS. Since ALL my personal information would have been enclosed all I could imagine was identity theft. If you moved closer to the children in your later years and that resulted in a move out of Florida they assume you are dead unless you can prove you are not. The Florida retirement system wasn't going to continue sending my retirement pay unless I could prove I was alive. Calling FRS won't help. There is no help line to prove you are alive.
Was very frustrating trying to set this up & while I understand the importance of preventing identity theft, this whole process to be able to gain access to my Social Security info. Is typical bureaucratic overkill.
Great discounts for the whole family traveling government Rewards help you save money and enjoy more family time
Fill in the identification information once and then log into multiple government sites with one password and identifier.
Everything went smoothly, after the agent provided a lot of help getting started. At the beginning, my almost complete ignorance of cell-phones and video stuff was an obstacle, but the complete professionalism, patience, and skill of the agent made the whole process, dare I say, enjoyable.
One minor beef: When I clicked on "Submit" below, it didn't work. When I checked this form, I saw the stars at the top. On clicking on them, I realized what they were. If someone clicks on "Submit" and there is a fault in the form, the user (me) should be informed of what the fault is.
It was awsome, I like it! I'll recommend it to all my friends and family. I'm sure they will do the same.
The experience is natural. What can experience you asking for is partial of the life nothing's easy or very hard. Everything is natural.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members