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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Well prior to this experience.About 2019 I had hard time trying to understand this app but this time less stressful
Just took awhile, but worth it. Don't give up. It's worth it
Easy to use to verify my nursing license for a pretty sweet discount at Verizon for first responders and nurses.
Application is easy, short and trust worthy. They offer discounts if you're a student.
I had to use ID. Me because I could not use the other log on due to expired access code... So I began the process, frustrating as it was, I feel more secure on this log in!
Just beware that when you are uploading your documents, like ID's... Make sure you crop the photo of them to the size of the ID before you attempted uploading... I tried 2 times with failure (not knowing what was wrong) then cropped the photo of ID's and the front and back went thru slow but fine! Be patient, the process is slow but I think it will be worth it! BTW, I did this all on my cell phone... Maybe that contributed to the slowness, but if I can do it anyone can!
Tedious, error-prone, and generally the perfect example of useless government "service."
Easy to create my account, fast to verify my information and easily request what I needed.
Free good experience to now about things
Or to access information free important for me
I was concerned about needing an alternative method to access social security and military pay websites. I had delayed using them for a while. When I finally looking into ID.me the process was very simple
ID.me makes it easy to do a two-step verification for VA Charts.
Overall good experience I recommend ID.me.
I used ID.me for verifying that I was Health care worker. So that I could qualify for discount.
I followed step by step what I'm being asked just so at the end the system asks if I have ever used another last name and I answer no so it gives me an error ID2 code so I answer yes to see what it does and it's the same error code so I try the phone number provided. The system doesn't ever ever direct you to a human and no option to even wait for a representative. At this point I have no idea how can I obtain my 2 months pay. Very disappointing
It was very helpful, I'm satisfied with the steps I had to follow. I never experienced using I'd.me. I would consider using it again if I need to but, I pray I would never have to use it again.
Signing into the VA is easy with ID.me. Happy the VA is using it!
I had a pleasant time with ID. Me they helped me through the whole process and helped me with keeping my information secure which is what we all want
Loading DMV Pictures was terrible & very time consuming! What finally worked was backing up a bit & taking a picture & cropping it ahead of time - so that it is ready for load up, so u don't time out again & have to start over!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members