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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It is good to have if you need to deal with different governmental agencies
Everything was easy to do. Took picture of my drivers license went step by step. It was a slow process. I did not want to make a mistake. This will be so much easier in the future to log on and see my ss
Two accounts interfere with the setup of ID.
Me. If you have a government type email address, you need to delete it before retireing or change of ageny. All the automated troubleshooting answers, have you going to an email address that you have no access to! I explained that 4 different times to your what's the problem tab. So your Robotech is worthless.
Manuel M Enriquez.
Awesome, no complaints. All the employees are very willing to help. Very professional and they have a lot a knowledge about the process.
Ridiculous measures of enforcing protocols that no one could possibly need that extent of. Since when are state benefits categorized in protection with as much importance as a celebrity bank account? Would idme like to take a blood sample as well? Better make it so we have to confirm the blood sample by hearing it from the actual lab worker determining legitimacy of the blood test results! Gotta protect my 200 dollar state benefits lol
I can't get in my portal account this is aggravating
This was a pleasant experience... ID.me gave me the opportunity to change my life in an expedited manner. It helps to have access and use in daily life activities.
I had all preparations completed and a quick easy process followed. Agent was a pleasure to work with! Totally positive!
Not safe and fell for the SS # trusting CostCo and then finding out you are fake and no discount to join Costco It is a scam and will report it to CostCo. Sorry to have joined as a new member expecting the $45 price for November.
Only use if you have no other choice. Customer Supported is nonexistent.
How did the Federal government give up all of its websites and online presence to this junky company. I read that they were controlled by the Chinese. I spent 6 hours in December 2023 trying to get them to process my identification with the US Copyright and Trademark office where I have worked for 50 years. They had no idea what to do with my passport or driver's license. Defective is the nicest thing I can say. There was no one to help or intercede. What a mistake to contract out these websites/services to ID.me. They are total junk. I pay extra and deal with the federal agencies personally. ID.me is absolutely defective.
The only reason that I use this site is because the Veterans Administration is forceing me to use it to access my information
Great, I had been awake for 21 hours and decided to create my I D me profile. I did it without coffee so that said a lot. It was easy.
I was verified within a matter of minutes. After putting in all of my information and had no problem receiving my money when told I would.
Safe guarding my information is vital, it is important for all veterans young and old to come on board with technology.
Took approximately 4 hours the first day to change my EMail from government to personnel. I can't access my government Email from home. Took another 4 to 5 hours to finally get access to VA.gov site. Got to be a better way. I am a disabled Vet, but still have brains to know this is ridiculous
Quick run of questions, search pause, if good on your replies to the questions, verification. Quick, simple, and easy. Worth the time you spend!
Was hard without wifi but worked well and fast with it
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