On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I couldn't update my telephone number to receive verification code to process my claim, I to call edd
Once all the documents are uploaded and ready to go, the process was very quick and efficient. Oh, I conducted the process at five AM on a Thursday morning if that helps clarify my wonderful experience. Enthusiastically recommended!
Since I was forced to create an account due to government sites outsourcing their identity verification, I have been initiated in re-verification requirements
They have stolen my identity and sold it to someone else they are the only people I've ever given a copy of any of my documents
I like and understand the important and positive for the security of the different persons.
While I understand the security concerns in accessing sensitive sites, it's a lot of complicated and confusing hoops for a computer-challenged old man to have to jump through.
It was challenging, but still a ba great experience. When you use this program you can be assured that your information is secured.
There were many steps but it give a comprehensive picture of your information as well as keeps it safe.
I highly recommended ID.me. It is a trustworthy website. Excellent services every time.
It took some time to initially set up but well worth it. Had some trouble getting into SSA so switched to id&me and it was a snap to get the info I needed. So glad I set up this service. It's the safest online today.
Everything was great and had a great talk
With the nice young lady
It was good. I just don't like having to give too much information to give you a survey, but it is what it is. It says private, but apparently it's not private because you have to know. Just wanted to make that appointment. I had given five stars until I had to put all this information in so I put it down to 4!
The VA has in advance notified users of MyHealtheVet that in January 2025 their system will require additional authentication in order to maintain access. This was easy to do while I was on the phone with a VA representative.
It was a lil difficult. But we somewhat figured it out
Great service regarding the agent and the website and so on. I recommend this website for anyone trying to get unemployment and so forth.
Got to the point where I'm supposed to upload and ID but how? I'm on a desktop. I don't use my phone for web surfing. Classic example of going overboard to solve a non-existent problem. What was the issue with the existing system? None that I've been able to find.
My experience was good, departed filling very satisfied knowing my personal information is secure.
I spent about 30 minutes doing everything I was supposed to. Received the green confirmation check mark that my ID was verified by ID.me. I cannot continue the next steps of the process because every time I log in, it says "returning to the verification portal" then times out. I cannot get past this time-out. I attempted to request help online and received a useless bot email. The bot said to respond to it's email and a person would reach out. I did, I haven't received help from anyone. No number to call. No direct way to receive help for your software not working.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members