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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I need to charge my phone in go do some $#*! personal
I do not live in the USA but I receive benefits. The.gov agencies required a US address to access my information online but ID.me allows me be verified quickly to access my claim from anywhere in the world. The setup process was amazing and so professional and convenient! I was really impressed!
My mom is working to get certify unemployment benefit
Frustration to the max. Be prepared to have to reset your password frequently. Be prepared to have to go through multiple texts each time for security verification. For those who have scanners, can manipulate jpegs to png, have speakers and audio connections to your computer, who have technical experts handy to assist, and who do not live in the3 dinosaur age without a home computer or smart phone, this process is a breeze. Just be prepared to have the personal data you provide to give hackers an even more valuable treasure trove with which to seize your identity.
While the process for setting up an ID.me verification is fairly easy, and the attempt to prevent identity theft and fraud is warranted and appreciated, this creates another database that is subject to breach by hackers. The biometric storage of the required selfie is particularly disturbing. However, those who wish to access their government accounts are not provided much choice but to participate.
Help me to all government information I need
And the state I. Need
Set up is easy, when you try to use it, it will not verify your identity, thus, unusable.
Terribly terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible no help at all terrible
How many times must I explain that your program was written by a second grader. This is just like my experience yesterday. Repeat Repeat
First time using the service. I was very impressed, with the customer service. Paige and Crystal helped me. Log on the id. Me website and very helpful in answering all my questions. I will not hesitate to ask their help in the future, they're wonderful. Now I know the steps I have to follow thoroughly.
I'd card would photo copy in a good transfer, DD214 and discharge paper was much better for process, once that went through processes was easy and fast
Repeat uploads to get verified as paystub was not an option in the drop down menu. So had to try over and over with every option to try and get verified even though it said not to because could lead in account hold for too many attempts. Robot chat advised me to continue so I did and it eventually worked.
I was able to place my order so be patient and it will eventually work, use the support chat as well.
I am grateful for the company because it made things a little easier for me. I didn't have to do all that running around to get verified.
Great. I was atound at the excellent customer service. The workers were cooperative and work well with each other. Services were delivered fast and with ease.
I didn'tthink I was gonna be able to create an account and I did. I thought it would take a long time to get verified but it wasn't
I went through too much time and effort verifying me. Make sure you are willing to go through extensive proof of the verification process.
Got through I'd me application but would not take me to my account
No tuve problemas para entender las instrucciones a pesar que no se me facilita esto de las nuevas tecnologías, si pude con todos los pasos a seguir y logré registrarme
Loading required documents and waiting for the review takes patience. Followed by an interview that was painless. Overall great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members