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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I know a lot of us lose our passwords these days it can be easy to do, but we are also worried about our identity, I do trust this site and it was a very easy process to get in to the Federal website, which is very important to a lot of us so to have a company that we can trust on if we lose our passwords is very convenient.
It was a major pain-in-the-neck to have to jump through all the hoops required. My several attempt to verify my identify with the automated video system using my cell phone's camera failed even after carefully following the guidelines provided. Same results occurred when using my desktop computer and a web cam. I'm a tech savvy person with a lot of patience, so I can't imagine how others suffered through the process.
I was nervous as applying from abroad but the whole experience was pretty straightforward and worked well. I had to have a video call as the final step of verification and Michael made me feel at ease and the whole thing was easy peasy- on a Saturday no less!
A lovely final touch to have a real person. It was pretty seamless switching between phone and iPad
Mediocre
Not complete and on line couldn't help. Bot or agent.
I'll call and hopefully SPEAK to someone
I have reason to access the VA.GOV site often. The one login verifier saves time and frustration logging in as often as I need to without interruption.
Not easy to work with for no reason at all it wanted me to supply another phone number and was going to mail me passwords
As I am not a techy person, the only trouble I had was uploading my license, otherwise it was good.
Was difficult for me,not on a computer every day,so the 10 minute prediction was over two hours,but now complete
ID.me is a secure and convenient platform for verifying identity online. It simplifies access to benefits, discounts, and services by connecting users with various organizations and programs.
Muy buena y fácil de usar y la recomendaría con mucho gusto a mis amigos y familiares
I had to keep changing passwords very confusing and time consuming
ID.me Was very easy to use and down only my documents were a breeze.
Excelente muchas gracias por ayudarme me siento muy sastisfecha muchas gracias
You have to be patient. It's worth it. Trust me. I almost gave but I continued and made it
Set up ID was not that difficult, unfortunately I wasn't sure able to then access my Social Security account on line, so something went wrong and I wasn't able to figure it out on line.
It was unexpected. Truly needed. At my age complications with logins can take all day. The process is fast and multiple verification steps. Being verifiable on major platforms after detailed verification helps me eat dinner on time! Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members