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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Everything went well with the set up no problems at all. I would recommend ID.me to others.
Todo muy profesional buen trato y acceso rápido súper satisfecho
My experience with ID.me was a decent experience to go through.
Somewhat of a challenge to complete the validation process, but perseverance made it a success.
Easy to set up, great service to have. Will be able to use ID.me to sign into several government websites.
Great way to protect your identity and personal information.
Needed to use ID.me nto accesss ny goverment file in order to utilize resourses to open and relfile relevant IRS tax documents so I can file amended Federal Tax returns
Es una herramienta importante para tener acceso a las herramientas gubernamentales
I had to change passwords even though I had written down the first one. I finally got an email that I was successful but could not figure out how to use it for the purpose I had intended. A lot of screaming and desk-pounding was involved. I can't imagine I will log in again.
Tried to verify my return, website timed out, I'll try again tomorrow. Delayed my return. I e-filed but it doesn't trust me. Why should I trust it. Now it wants my name and email address again. WFT!
I was able to achieve what I sought out to do in a timely manner and the site walked me through each step and made it quite easy. All i needed to do was upload my required certified documents to accomplish my task all while using the online ID.me verification process. Im confident that my personal information is secure and feel that they take great care in keeping it secure. Thank you ID.me!
I feel safe and secured after interacting with ID me to access my unemployment benefits application.
Fast and easy to send my information. I was able to start my paperwork for my benefits.
It fast quick process steps to get in fast and to vwrify and show how things run and explaing what it isbthat they jeed each thing for
Nice It was a good ine.i really enjoy my experiences through the website.
The problem with i.d. me is the response time when you encounter a problem. It takes longer than a week. I tried to change password and reached out to the support with no success in completion of logging into government site because of duplicate account. I couldn't recall nor get into original email. Hence, I created a id.me and experienced the duplicate account
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members