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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had a very positive, user friendly experience. Very thorough with concise directions.
Fair but somewhat different and challenging. To many different procedures to just get login.
I have an older Android phone... this system is set up for the newer phone systems. My fault I guess. I was able to fulfill my intention but took long difficult time. However... I managed to get it accomplished.
I was able to wait 20 min and that process was very easy
Already filled out a detailed review for ID.me and problems attempting to access my IRS website as the IRS website is incompetent and should be shut down just like Elon Must is recommending!
It was hell getting them to verify me. Now they won't let me update my phone number. Why is access to our vital records being run by this evil greedy for profit corporation?
Their face scanning step wouldn't work on my laptop at all. I tried requesting a link be sent to my phone, but didn't work either.
Ended up having to log in on my phone, which gave me limited access to the site I was trying to ultimately visit.
On top of that, I shouldn't have to give my personal information to a private company to access essential government services.
The instructions were clear and simple to follow. The website layout made everything very accessible.
I was a little anxious about waiting considering WMR kept glitching. I was also a victim of having my taxes files in 2022 with 2021 tax season and was worried it would delay my refund. As soon as the agent signed on, he had a smile on his face and a cheery attitude. He was swift and understanding and I really appreciated that considering I can only imagine how overwhelming being an agent with the IRS during tax season. More so this week as PATH lifted. Kudos to him for a job well done.
Me siento muy Satisfecho por la rapidez y práctico que puede realizar toda la configuración
Is just fast is all I can say and u can be sure ur info is safe u shuld try it I recommend you to get it done with them
Easily set up a secure account. It was thorough and will be tough to ha k
Easy to navigate and secure. I Hava never had any kind of issues to login in the websites that requires I.D.ME
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members