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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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If I had not gone to see Robert gladden at the audy murphy I would not have been able to access my account as easily as I am doing now
She was a big help! I wasn't too sure what I was doing with everything so I'm glad I got to talk to a representative to walk me through it.
My experience was great and I was very satisfied with the service of using the ID me,
I uploaded my documents and was validated and approved a little while later. Great service thanks…
Easy to follow and understand. I recommend everyone to sign up for their own protection.
Long process but completely thorough I love that level of security
This site was easy to use and understand even for someone like me,that is not at all tech savvy.
Very easy to use and understand, its really quick and helpful
I had a great experience.I truly enjoyed my time on ID.me. Finding something that will truly change my life. Thanks ID.me
The gentleman was very helpful and it was very quick.
I love the feeling of knowing that mty information is secure and no one but me can access it. Thank you IDme
I've tried in multiple ways to get Social Security to send me a new Social Security card. But they act like I never applied, & i am outraged!
It was difficult because I have an inferior phone. Luckily I had help from my nephew.
It was very easy to understand & complete, the steps were very understanding.
I have successfully used ID.me for identity verification, including government benefits and employment authentication. The process involved document submission, facial recognition, and secure login, with occasional delays but overall reliable security.
Placentera muy buena experiencia muy serviciales y amables
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members