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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very good video call. Everything went so smooth. Recommend to all my friends.
The step by step instructions were easy to follow. The information and references are instantly available and are easy to understand.
I was required to send two pictures (driver's license front and back), It took me too many tries to download them so I scanned them and used the scanned pictures to put on the page to download them. It took a while and a bit of work but it worked. The pictures are needed to verify yourself for security. The site is a good way to access government sites ( like irs.gov, US Army health, and other secure. Sites). It sure beats trying to excess them any other way.
Easy to navigate, enter info, and verify your information
My experience was fast and quick. He was very polite and help me through the process. Thank you.
Short and sweet very professional patient understanding and comprehensive
Can't submit information after going through the process
Very easy and understandable nothing to make you frustrated or quit trying to fill out the form. Keep up the good work
Easy to set up profile; however, I can't elaborate further because I've not actually logged on and applied it yet
Was great,lady that helped me was very friendly and explained everything
I feel sorry for the elderly cause if you don't know how to use the computer you're screwed like I am not savvy with a computer so I have some trouble
Experience was frustrating when trying to provide photo copy of drivers license.
Eskperyans Mwen satisfè jiska prezan avèk nou pou pwosesis ke mwen entame pou benefis travay avèk ID.me mwen espere jwenn sa mwen bezwen resevwa. Mèsi
My experience with the site was fairly easy I really appreciated the fact that I was able to get the information to you guys so that I was able to file my un
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