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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My first attempt with a young girl sucked, she must be using a crappy computer and wouldn't verify my documents. The young man on my second attempt went smooth
Very much useful i needed help with something & i got the help i needed just in time.
Fue algo necesario para poder confirmar y comprobar mi edentidad el tiempo de espera fue algo genial y muy buena atención y lo mejor se pudo confirmar la edentidad gracias
Highly intelligent knowledgeable reasonably satisfied completely full filled my expectations and on going experience that I would most definitely likely recommend for other subjective user's.
It's been easy to set up. I look forward to see how it does with some of the other sites that require ID but for the most part pretty good job
After following the prompts it made everything easier
My experience was great ID.ME helped me change my password
Soy buena persona estoy desempleado quiero que me den la coleta porque en verdad la necesito
Spent several hours messing about with I.D.me using my old laptop and scanner. My middle name appears on pp but only middle initial on driver license, which also caused some difficulty. Final video conference was excellent, but preliminary on screen data entry not worth the trouble if you are a geezer without a smart phone.
Had a great experience even after being frustrated with the online process
It was easy to found what I was looking for,it was faster and convenient
I needed to change my cell#, and the agent help with no issues
I used ID.ME for the first time and it was so easy to use anyone can setup a account. And I strongly recommend that all of us that have business with the different agencies listed right here on the site all you have to do is setup your account and there you go. Your account is verified and secure..
Makes it easy to sign in and navigate. Once you have created you login id's you simply save it and next time you login in you're good to go!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members