On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
In the world in which we live full of fraud and dishonesty it's great to feel as if your personal data is secured.
Mrs. Morgan was extremely helpful and supportive during the video call very easy and quiet fast as well Thank you ID. Me
Best experience easy to access my information, very accurate of yourself. No one can get into your account without having correct information
Was very happy to compete the process at my age these things can be very difficult
Had no problems everything worked out fine.the process was smooth and easy. The phone interview was good to.Nothing bad to say.
The system was made in a way to fail. Not sure what the problem was but a real customer representative would have made the experience more productive.
It took at least 6 attempts to photograph the back and front of my driver's license before the website approved my ID; I almost gave up. But then I remembered that I would never be able to reach a live person at the NY State unemployment office for help (they have never answered the phone in the two weeks I'd been calling to process my claim AND always disconnected me after obtaining all of my personal info; I finally called Governor Hochul's office for assistance), so I decided to continue re-photographing my driver's license until ID.me was satisfied. It took almost an hour before their website relented and verified that I am indeed me.
I have felt peace of mind after going through with the ID.me.
They made it very easy to get my account recovered after I for got my password
Creo que fue muy fácil y sencillo los pasos y el proceso en mi verificación de identidad...
I was trying to get on ID me and having to upload a photo document of myself. I uploaded my drivers license (which I thought would be acceptable but found out they were not) so I had to take a selfie. They gave me directions on how this was to be done. The directions would have been fine but I was not able to wear my reading glasses so I was not able to read the instructions that they provided and therefore they did not approve my selfie and it appeared on the screen that an error had occurred to which no explanation was given. I never got on the IRS website yesterday to find the information that I was looking for.
Everything went very well. I recommend it to everyone. If you don't understand English, they can provide an online interpreter. Video conferencing is great!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members