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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was excellent, and I had no problem checking out what I needed on ID.me, including information on taxes and anything else I needed.
It was a pain getting verified, but this app works for most online casinos.
ID.me is much easier verification process to use and setup.
My experience is impossible i grateful for this services
Even though you are forced to sign up to view your info on irs.gov, I will say that it was pretty simple if you can follow instructions.
This process was secure, fast, easy and staff was very friendly. I would definitely recommend!
Had trouble getting back in after updating the phone number. But I did get it straightened out out on the site
Great! Everything was very simple and easy to use.
Very simple to do. I was initially working the ID.me process from my desktop computer. When it came time to get a video of my face it sent a link to my wireless phone and used its camera to do the video, then once that was done it picked up where we'd left off on the computer. It was a simple, easy to do process that involved different tech devices and could have been much more obtuse. The site design and operation were first rate.
A little frustrating! I spent too much time on this.
Not recommended!
It worked out pretty well I was able to verify myself
The lady was very nice on the video call. It went very smooth and easy
Quick called, security questions asked about your identity and holding up documents so they can see before proceeding next steps. Very patient on every step and very happy agents and doing their job professionally.
I like my experience with iD.me because i can do some things what i need
Very good service and nice worker who was very helpful.
Endless pit of no answers and no response to requests!
It went amazing I'd definitely recommend to others!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members