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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was good and it was excellent thanks for the help that you provided for me
Using I.D.me was easy to use and getting a text to verify that it is me logging in. Able to get around for appointments and refills from the Pharmacy.
Cool and understandable thanks for your services thanks for helping me out
Im new to this and i love the app it protects everything if someone tried to log in i would have to verify its me and i like that i would know and the team member was very helpful and i had all my documents i needed to verify myself for my first time i definitely think its easier with ID.me
I needed to access my account on the IRS web site and had to use this "service". They REQUIRED me to do a video for ID purposes. At one point, it looked like I could avoid this by linking to my Google account but that just helped them get more info about me. They still required me to do the video. If you read their "privacy policy" basically they'll share your info with whoever they want to. Hate this ongoing behavior by all the tech "services". They wonder why we want the government to break them up and limit their power over us (huge eyeroll!).
It was long stressful and really long draw out process and I'm still waiting for my documents so this experience has been harsh and long lasting stress
Uploading was easy. The whole walk through was easy to follow. I just fear DOGE access to my personal information especially my banking info. I do not think ID.me would refuse access to them.
I couldn't edit my account after a mistake was made I have up loaded my id who I'am and email address I have used it in the past please up date my information
I find this service easy to navigate, I had no issues finding my account and logging into.I found, and sign into my account effortlessly. And finished my business at hand.
Take the extra minute to get your discount and keep your info safe!
In the middle of the process I had to switch from my laptop to my phone for the photos, selfies and facial video. This resulted in a few stressful minutes while I searched for and changed my camera and location privacy settings before my web connection timed out due to inactivity.
Also, it occurred to me that past hacks of the Office of Personnel Management, the Department of Commerce, and other critical agencies raised concerns about the security of critical data within the government. In the present atmosphere, when the present administration, via an unelected entity with no congressional oversight, little apparent nuanced understanding of how our federal government functions and few if any security clearances and safeguards is taking a meat ax vs a scalpel to government agencies, I see a very real probability that the value of ID.me in protecting my personal information will be negligible.
Not good when you are senior with limited IT skills. It is ridiculous to require this when information has been constantly the same the past twenty five years.
They got right to it even at 3:30 am I still was able to accomplish what I needed done through Id.me the customer service rep was wondering and understanding I would recommend hands down
They were very helpful and they go through a lot of security before you can even use the service so I like that kind of security I would recommend them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members