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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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From beginning to end please have patience because it is a difficult process to understand and do.
I spent the better half of a month getting everything "perfect" the way they wanted it.
This whole process the government wants can be streamlined a lot easier and better. One star is really too much!
I liked it. Real useful thanks for this company now mine and ap
Yep yep there are a few hoops to jump through then there comes more hoops but in the end you will look back and wow really that was easy just very detailed oriented but that's what make you feel safe
This is good and safe only when I take the video I don't like
You need 2 full name ID's driver license, ss, VA ID card birth certificate etc. always use full name on everything for ID. If you have this it is easy.
Interesting way to get discount for vets. You should contactVA system to let people know about your setviced
It was easy and I didn't have to wait very long it went kinda fast
At one point they wanted me to send my FORMER drivers license. Who keeps their old drivers license? They get cut up! Seems every form of ID I sent, was rejected. Even my VA ID card was rejected! Seems the goal of ID.me is to exclude people from accessing certain sites rather than providing a way for them to connect.
I very pleased that it took very little time to get this setup and able to use.
Yes, it's been a big help. Thank you. Everything worked out smooth. I answered the questions correctly.
I think ir Is very useful for future procedures to provide information quickly and accurately
Time consuming, a lot of repetitiveness should be smooth flowing
My social security card name doesn't match the one on my birth certificate
It was a life saver I was able to access my information with no problem this was my very first time using I heard about it through a friend and I decided to try it out it was amazing yes I will use it again and tell my friends about it as well
Took all day to verify my identity with the IRS and Chime. It's really ridiculous lots of codes like crazy my inbox is nothing but verification codes from today..
It was great I enjoy the experience the person that I spoke with was very clear very experience. They made me feel comfort, not afraid to talk. She took her time and explained everything to me and how to do it. I would definitely use it again.
Time consuming and unsure if safe. Ultimatetly redirected repeatedly. Finally instructed that renewal of vhic must be done in person after following the long procedure required for online renewal.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members