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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Creating account with ID.me was very easy with well-guided instructions. It says 15 minutes but the process should take only 5 minutes.
After the tedious verification process. I have a large amount of accounts. The discounts & money saved is awesome!
It is not ID.me fault that not all individuals on the other end does not know or be properly computer set up for the requested process. Once the computer was set up properly it really was quick and easy.
My suggestion before one gets to ID.Me that you redirected to troubleshooting know how's.and expectations.
It has helped me to get my taxes straightened out so I can verify my identity therefore I get my money thank you
I was extremely happy that signing up for an account with ID. Me was so fast & easy, it actually surprised me. The last time an agency directed me to do that with a different company, it was such a pain in the $#*! that I shut my computer down before I threw it across the room... ID.me is fast, easy, and secure. And once you sign up for an account, you're good to go when signing in with any other company that uses it
There was just a kind of small hiccup with the camera and mic permissions using Edge, but it was possible to switch to the phone, and continue the process.
With Login.gov (as with ID.me) taking still photos of the driver license didn't work. I tried all sorts of stuff, and with both it didn't work.
But with ID.me it was possible to wait a bit of time (it was about 45 minutes for me on a Wednesday night about 10:15 p.m. Eastern to about 11:00 p.m. Eastern), and then the process itself went pretty quickly. Maybe about 3 or 4 minutes perhaps.
The web site was easy to navigate. And the directions were clear and simple. Very easy to understand and process.
Great experience I'm glad to have experienced this
Really quick and nice interview, the attendant was very kind and professional
I had trouble with the video up load of my web browser even though it was giving permission to use the camera.so a person came on video chat and was able to positively Match my document uploaded document to my live video feed and it granted me access to my IRS ONLINE ACCOUNT.
My family is planning a cruise next summer. The cruise line agent told us that in addition to a group discount, we could get another 10% off our fare if we were military veterans. They suggested we verify our military service through ID.me. I'm looking forward to seeing what other discounts are available.
Good very good each and every way please work with them great experience
It took two or so weeks to get an issue fixed... because they deleted my first ticket without telling me, then took multiple days to answer my second ticket, then after telling me they would email when the fix went through did not email me for five days. It took two days, and I knew that because I tried logging in a couple times a day to check.
Do not use them unless you have no choice or time deadline.
The best thing was to have decided to use this application since it makes me feel very confident.
This app is a very useful and easy way to view your tax filed returns at any time.
Gracias
Eso me ayudó desde mi casa
Y fueron muy amables conmigo
Hubo una intérprete eso me ayudó
Good information to use to know what is important so you know when things are coming your way
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members