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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Going thru id.me for verification as a veteran was very easy and quick. Register once and you're in. Easy to navigate website for Seniors. Recommend highly.
Big help guys thanks amazing team easy experience would recommend one hundred percent
It was a very easy process to follow instructions.
Thank you for making the IRS department safer. Peace of mind is always helpful to build trust in the efficiency of our government.
I had difficulty in getting a microphone on line so could see the agent, but not hear him. He worked with me on several solutions, and we ended up talking on the phone while using the video. He was very patient and helpful. We did have a bit of problem getting my documents in focus, but he was very patient and eventually he was able to see them and verify.
Keeping track of passwords for multiple government sites can be frustrating. There were times I had to procrastinate on important tasks just to recover login credentials. I wish all sites used ID.meāit would make life easy by a bit.
I was nervous about providing my personal information online, in fear of fraud and or identity theft, the staff/agent put my worries at ease, the invitation for video call was provided before the 2-3 period, the agent was personable while remaining professional and provided reassurance throughout process. The call itself was less than 4 minutes.
Good easy set up also help easy to use and create your account
It was a little rough between the scanning n photos I had to get help
The verification process was quick and I feel safer knowing people will have to show proof online keeping our information safe and the representative was amazing thanks bless day Amen
Very good and good experience with all employees is helpful and nicely.
Fue un proceso facil, lleva su ritmo pero es de esperar, la atenciĆ³n muy buena
I used I'd me to change my direction deposit information deposit information and it took less time to log in then to complete the process!
Quick and easy I thought it was going to take a long time but it literally only took about 10 minutes and I had already spoke to somebody and showed them my certain requirements and got all the way done with it so I was very pleased because of the quick and easy task at hand
While preparing our taxes I realized we were missing a document- a quick search led us to establish an ID.me. Followed the easy steps and within minutes we were securely in and obtained what we needed. Safe process, secure log in, highly recommend everyone set up an ID.me. Truthfully, I was both surprised and impressed!
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- Sitejabberās sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members