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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had trouble with screens freezing up through out the whole process. I tried it at different locations on different days and always had the same problem. I finally got it set up and it is great now.
At first when I started id.me I felt a little challenges but I got everything correctly and I feel eased and I will recommend everyone to use id.me for their taxes
Able to access VA. Got the answer I needed.
It was very helpful to me.
It was good service when I was talking to a live person the website was very self-planatory and very securely safe for me. It made me feel comfortable using this website for my information.
Trying to get into app was a major pain in the $#*!.Had to seek help from guy at VA that was trained to show people how get on this disaster of an app.
Most people wont be able to get in without help.
Absolute goat phuq! STOP making things so convoluted.
The guy (Larry Wilson) knew how to get throuhh the nonsense and crap and convolution. He was good…. Whoever made this convoluted pile if crap sholud be put in front of a firing squad
I try to understand the importance of ID.me its take me through my taxes
I have already completed a video verification before, but they could not tell me why I needed to do it again. They COULD NOT SUCCINCTLY explain how my personal information is protected from being hacked. And, lastly, they do not give you the the right to destroy the personal information.
Very easy and quick and actually it's the way to go
Once I set it up it worked fine but I signed out and had to sign in again and then it was like I had to do it all over again. It has me verify the same thing multiple times so maybe the redirect wasn't working correctly or I had access multiple sites using id me so it maybe that was too much too fast.
Overall, I'm satisfied with my experience, but I did encounter a small issue when trying to submit my identification and photo for recognition - hoping to get that resolved smoothly!
Definitivamente una plataforma muy intuitiva. Me ayudo a resolver todo lo que necesitaba para comenzar el proceso de IRS
The wait was to long, I wait about 2 hours, the person who has the interview was helped
Fast and easy to access my irs account Fast and easy to access my irs accountFast and easy to access my irs accountFast and easy to access my irs account
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