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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Yo necesitaba consultar algo en el sitio del IRS y me daba esa opción de seguridad y la tomé. Puse mis datos siguiendo todos los pasos y cargué mis documentos tres veces hasta que estaban correctos y me hice la foto como indican y listo. En breves minutos llegó la confirmación por el correo que proporcionaste. Después olvidé la contraseña y me dió la opción de restablecer y también fue fácil y rápido
I can't give this less than one star I would! IDme was forced upon me and I have no choice but to use this pointless "extra" security company. They are making money by fear mongering gullible people into using it!
It is always easy to give information about yourself, second thoughts should be first and not after giving the information requested. Specifically private information that may affect the rest of your life. Past experiences give light to the future, Who are you?
Having to go through many steps of identification to get approved, you then have to go through many steps each time to go to log-in to a website. It's not fun.
I really appreciated how you can log in to the site and the feeling that my personal information is secured.
Was a pleasant experience, easy to follow directions.
I had no issues uploading documents, and getting verified. The video chat process was fairly easy, but I didnt know what to expect so I just did it!
ID.me is required to request certain government documents. I tried the verification process multiple times and was rejected each time with no reason given. After googling, I found that there's a "live video call verification" option, I went through the signup/approval process again, was rejected again and was able to successfully verify with the live agent. They entire experience was terrible and took about two hours. I absolutely wouldn't use this company unless I was forced to... which I was.
I spent two hours trying to get this site to work. I tried numerous times with different browsers, and it still did not work. I would recommend using any other site.
Totalmente satisfáctoria, gracias... BENDICIONES
Anteriormente había tratado con SSA y era muy frustrante luego de haberlo intentado varias veces, mi esposo me recomendó ir al color Verde de ID me y la verdad que quedé sorprendida el paso ha paso hasta concluir en unos cuantos minutos GRACIAS.
It is the best way and very easy you don't have to leave your house and it takes only 10 are 15 min thank God and man for this and for the knowledge that he gave to woman and man
I pay quarterly taxes to two different states, the IRS and check into the SSA website frequently. ID.me makes it simple and lets me take care of business without having to go through several authentication steps. The time and and process that ID.me saves me is a most valuable tool.
I provided my driver's license to the website but then they wanted a selfish. Once I reluctantly took a selfie, they said it wasn't a match. I don't that because I haven't changed in a year. I provided 2 documents that was required but still I didn't meet the requirements. Making this difficult and redundant makes people not want to even bother getting into whatever website that requires ID.me or any other 2 step verification process. After an hour, FINALLY I was able to get into the website & finish my ID.me verification. The video call was very easy and the gentleman who I had was very professional & made the rest of the process easy. Thankfully.
It was very discouraging at first as everything I put in they would put wrong email wrong password it took like 2 1/2 hours and then they would say they had to lock me out because I tried too many times I tried too many times because they kept locking me out was not very easy to do but hopefully it went through OK I'm waiting to hear that everything was settled very much anxiety
I wasn't able to access my account with the used ID and password I had on file and had to reset which took a while. I'm not computer savvy but I got through it.
ID.me doesn't work. It took me 4 tries to finally get logged in. By the way, that is normal for ID.me. It never works on the first try. To give me a better experience, debug ID.me and fix the problems so it only takes one try to get logged in.
Setting up an account is not an easy process for a senior citizen. Many slow, tedious steps involved, many site changes, photos to upload, video selfie to upload, email verification, phone verification. Be prepared to have assistance & dinner already in the slow cooker.
What a horrible experience. I had to upload all sorts of pictures therefy.It was me and then I still can't get onto the website
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members