As a first time customer, service started out rocky. 2 trees shipped in 1 box. In shipping, The Spruce tree root ball had destroyed all leaves of the Maple Tree. A Replacement tree of same, was out of stock. I could only get store credit, no refund. I was given no shipping allowance even though it was packaged improperly. Finally, The Maple came back in stock & was shipped to me free of charge. It's a perfectly healthy, larger tree & Im happy with the final outcome.
I would rate 5 stars but should not have been given the run around after receiving a severely damaged tree. Their shipping dept did a terrible job packing the first two trees in one box. They finally made things right but I had to put up a fuss.