ID.meReviews 30,996

I gave this company a really bad review a few days ago that i must retract. Once you are able to make contact with a person at the company everything goes very smooth. The people there a very nice and know what they are doing. The "trusted referee" operators or the system suck. Maybe they both are inept. But if you email
*******@id.me or *******@id.me you will get the help you need quickly. Be sure and include a phone number for them to contact you

I am very disappointed with the customer service. I have been having issues for 2 weeks getting ahold of an agent to approve my information and in those two weeks, I have received one email back regardless of my daily efforts to receive updates and get the credentials I need to assist veterans with home loans! I asked since I have been waiting 2-3 hour increments, unsuccessfully, if I could schedule a facetime (the facetime with an agent is required by them) and that request has gone completely unacknowledged. I don't even believe my requests to support have actually been read! I think I am getting blanket statements that don't really match the requests I have made. I just want to get the credentials to do my job and I am at a loss.

Flawed algorithms which use ownership of a cell phone as the basis of rejecting my ID after I had uploaded my PA DL, US Passport and multiple selfies is ludicrous. That's right, my cell phone is one of several on my wife's account, my name is not on the account, therefore I don't exist. "Cogito, ergo sum", is an alien concept despite Descartes coining it in 1637. I would have had an easier time voting in the 2020 election had I been a dead illegal foreign national than getting these clowns to verify my ID. Couple this with the "Trusted Referee" video conference which I scheduled 5 times, in one instance being on hold for 7 hours with no conference or referee ever contacting me is beyond contemptable. If you don't have the capacity to produce the product you have been contracted to produce in a timely manner, tell your clients BEFORE they are sucked into your alternate universe, don't make lame excuses about "unusually high demand making wait times longer." In other words, don't pee on me and tell me it's raining. Under promise and overdeliver, not the other way around.

*Support is never around to help
*I was on hold for over 27 hours once
*Lazy coding makes the site experience innumerable bugs, errors, and glitches; All of which waste hours of your time with no way to reverse THEIR errors
*A site that holds such important consumer information shouldn't feel like it was made by a highschooler
*Even when you take a great photo of a document, ID.me's scanner literally never accepts them
*Leave it the the Gov. To put such a shoddy website in charge of ALL UNEMPLOYMENT PROCESSES WTF

This is the worst most ridiculous service I have ever used i have spent atleast 14 hours over 3 days trying to verify my identity for pua unemployment. I have a license and a state id a health insurance card I know my credit history info I have my social but apparently thats not good enough, I have sent them atleast 60 different pictures of my id's and they keep telling me they can't verify one of the pictures. I have yet to get someone on the phone and that's because you can't its nonsense they just get you stuck in this loop of submitting the form then they have whatever made up problems on their end and tell you to re submit and you just get stuck in this cycle of filling out their questions and taking pictures of your ids over and over and there customer service is non existence you can't actually talk to a real person not even through email, you tell them your having a problem and they email you back saying sorry for the long wait. Nothing about what your actual problem with their software or program they use or whatever it is they just say re submit then email about your problems sorry for the wait re submit this thing is literally driving me crazy if I could give it negative stars I would and this whole site should be shut down its an embarrassment. Even Comcast has better customer service then this. Think about if your cable went out and you email to say it's not working (since calling is way to convenient so it doesn't exist) then they tell you to plug it in and you tell them it is plugged in but they tell you to email about problems so you email and say my cables not working but its plugged in... so they email back and say sorry for the wait then they tell you to plug your cable in... and your like what are you even talking about we've already been through this. I litterally feel like someone is on the other end just dying laughing like there just playing with me

Tried signing into my Social Security account and could not access it until I verified my identity. Uploaded two forms of ID, Federal government and State drivers license. Also took selfies after submitting each ID. Was asked by their website if I could conduct a video call with one of their "trusted referees" to verify my identity. Waited most of the afternoon and it was crickets. Submitted an inquiry through their website to determine when or if my session would start. Received a ticket number and a statement that I would be contacted soon. Nope.

As a veteran, I lost personally identifiable information in 2015 to Chinese hackers due to incompetence by our federal government. Now we appear to be outsourcing our Cybersecurity efforts to the lowest priced, "technically acceptable" private sector bidder. Wonderful. I'm now concerned that the information I provided will end up on the dark web.

Horrible company, horrible process, so completely frustrating!
I've been waiting for the "trusted referee" to complete the final step of the process,
Which is the zoom video, for days! The company sends me an email that says "we're ready,
Please login for the video", but then you'll just wait and wait and wait... its been 2 days of waiting (see screenshot below of wait screen).
Meanwhile, I cannot open a claim with Calif EDD for pandemic assistance, and the
Deadline to do this is 3 days from now. There is absolutely no customer service available,
No phone number, just canned email responses and no communication. Really bad.
I'm going to report this company to the BBB, FTC and my local attorney general. They
Are doing a DISSERVICE and they do not deserve anyone's business until they improve.
My question: how can we trust these guys to do a good job verifying our identities when their process is so flawed?

If you have to start a new 12 month EDD UE claim, like I did, but you can't complete the IDme part to file online - KEEP CALLING EDD and ASK EDD REP to TRANSFER YOU to the CLAIM FILING DEPARTMENT for CLAIM FILING SPECIALIST. The specialist will complete the entire claim filing with you over the phone and they are very compassionate to help.
IDme was a pain in the neck and 'couldn't confirm my identity even though (in the 4 attempts by me) I answered all the IDme questions correctly, uploaded my CA license, utility bill, and S. S. card.
I got most of the way through IDme each time, including their verification texts to my phone, just to be rejected... IDme also NOW HAS MY LICENSED AND SOCIAL SECURITY info and copies but FAILED to confirm me... call EDD, dont waste your time in "IDme"
Yet the EDD rep was able to confirm my identity with a few questions. EDD already has my information so verifying I am me is easy for them. Spent about 31 minutes on the call after not getting through to EDD 8 tries (between 9am and then my final attempt at 2PM when I made it into the hold queue).
Dont call EDD AFTER 6PM for this though, start early in the day... the queue for the claim filing dept gets too full late in the day.
SOME EDD reps that first take your call ARE claim filing SPECIALIST so you might get lucky like I did...
I was only on hold 11 minutes when I called at 2 PM.
Good luck, stay strong and safe, and where a mask in public!

I have for three days attempted to get someone from id.me to get back to me. It has not happened in three days. The verification information does NOT include the Arizona dept of economic security. Therefore one can not use that indicator. One is told that you have to complete the id.me system in 10 days from the day you receive it. If not completed then one does not get the money owned. It's a good scam that Arizona is playing on the public.