On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Verizon uses id.me to verify your ID (your job) for certain discount.
We had to go through the long account creation process where you give tons of private info to setup your account. At the end Id.me was unable to confirm my wife was a teacher because they. Couldnt do that via the. Credit check. I spoke to support. For hours suggesting that I could provide her payslips or a reference at her school but they. Are bend on just using credit info. Which are not meant for that. And probably harvesting a ton from the lengthy signup process.
So it was useless and completely Orwellian that an ID service harvests your data and wouldnt confirm my wife's job are because they at the same time wont trust anything from you because they only trusted the credit check. It was really frustrating and stupid. Stay away for this crappy service.
In. The end I didnt get the discount so I got a lower/cheaper plan instead of getting a morre expensive one with a discount. I deleted the id.me account. So everyone lost here. And I lost a ton of time.
It's ok as a discount site for some benefits, but, I was disappointed with the 2-5% discounts I've seen. Why? Because the local stores will have much better deals. The only benefit was the Apple store (10%) which, I guess, is the only discount you'll see for their product. Samsung has been a waste to shop at and some of the other stores aren't worth looking the time and effort to shop with. Overall, disappointed with the shopping section. For example, a teacher can get a better deal through their teachers association and a federal worker can do better at the sellers website.
Hello,
We are sorry to hear that you've had a frustrating experience with the discounts. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Terrible service that EDD should have never partnered with. You cannot get unemployment benefits because their system does not work.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
EDD California is using ID.me now. I filled out all the forms, my docs got verified, but the final verification did not happen. Every piece of info about me is correct, but I did not get verified. The message from ID.me is we will get back to you. No indication of when! How do I apply for unemployment insurance now I have no idea. How long it all will take?-I have no idea. The State of Ca acts stupidly again!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Absolutely helpless useless and not reliable tool that unable to verify legit docs and will not provide any support
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
If you're thinking about working for ID.me don't! I started working for them 2 weeks ago and I was so excited to finally be apart of a company that valued their employees as much as their customers. My training was supposed to last for 8 weeks. The trainer Adriana absolutely did not embody any of their "culture values" she was irritated whenever anyone didn't grasp a concept right away and nitpicked at everything you did. I was fired by ID.me because they say I left early and came late everyday. I was appalled to even hear that! Literal tears rolled down my eyes to her that lie. If you knew the things I had to do to make sure I got to work on time everyday you would cry too. I came late one time and notified the trainer, I also notified her that I was going to be leaving early that same day due to the fact that I had to pick up my daughter. It was one time! And I thought I did what I was supposed to do. Adriana was the only person who could've told her superiors that I was late all the time and left early, that is the farthest thing from the truth. The day before I got fired I was given an evaluation from Adriana and she told me nothing but positive things about my performance and gave me constructive criticism on some things I could change. I thought everything was fine until I got that call. I was so happy to had finally got this job in the middle of a pandemic. I have a child and a family to feed and that opportunity was ripped away from me with absolutely no explanation. Words can't describe what this did to my spirit. Being fired and having no way of even contacting the person that fired me. THIS COMPANY DOES NOT CARE ABOUT YOU! THEY DONT CARE ABOUT THEIR STUPID "VALUES" they want you to follow.
I have tried several times to get ahold of a trusted referee but have yet to get anywhere meanwhile im not receiving my unemployment. I can upload documents and have 50 times but i always get "we could not verify you. This is a scam if I ever saw one Unemployment thinks they had problems before? My social security # has been put into id.me several times so i can only imagine who has it now. They (state and government) need to check stuff like this out before they do a move like this. Id.me and our government are a joke.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I started the process at 2:22pm to validate my Veteran's access to the VA through ID.me. The process requires a face-to-face along with pictures of multiple IDs including a selfie from my phone and it's called "Meet an agent". It's now several hours later and no progress. The pictures spell out this experience and I could keep going. This is the most ridiculous experience. What value is there in waiting for a 3rd party validation process who fails on the first meeting? And folks wonder why vets are so upset with the VA in general? Because they require you to jump through ridiculous broken procedures like this one. ID.me is a failure, but the VA is drinking the Koolaid and won't get rid of it. Just another cancerous program. I'm not sure how late these folks are open, but this is, as we say in the military, "UNSAT!". Note the timer going up in time the longer the hour ticks by. What a total failure.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
You literally just can't get ahold of anyone. Especially a "trusted referee"! I'd tell you not to use this site but if you're here for the same reason as everyone else, you don't have a choice. So good luck y'all!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
That figures. California. The state with the stupidest people running our agencies. They give you a 2 to 3 hour window then when it finally gets close they start adding more time
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This Company is Waste of Time... They should close this web site... I think there helping the Government Stall on Payments for Unemployment. Upload my state Id and needed info rejected... put on stand by for video call 5 more hour wait time. Outrageous time to wait for a call on internet... Close this third party US Government entity.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This site is ridiculous - for six days I have been attempting to verify with this incredibly terrible company... because they can't verify who I am by my cell phone number - all the other stuff is fine but because THEY can't tell who I am by my cell phone number they keep telling me I have to see a referee... so I get through once and explain I have electronic billing for all of my utility bills and whatever - they make me print off a copy, of what I have on my computer monitor and then attempt to connect again. They make me print - what I have shown them on my screen - and now I have not been able to get through again - this has taken six days - I am so p***** off that I literally can feel my blood pressure in my head. What is wrong with these people
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
The only people who are worse at running a company are government officials. I will contact my elected officials to ban this company from contracted government work.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Everytime I logon to ID.me to get a "referee" to verify my identity for state services here in Texas, I'm put on perpetual hold. Wait time NEVER drops below 3 hours. This service is deplorable, and I'd give them negative stars if I could. The State of Texas should cancel it until they adequately staff themselves to handle the load.
Hello,
We are sorry to hear that you've been experiencing long wait times. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I try to create an account for my EDD.It got all my information wrong it didn't let me create an account and when I sent them a message about it they blocked me from creating a account. All because I don't have a passport. But I do have my drivers license and social
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Been trying for 10 days to get a video call with a trusted referee. Over and over I get a 5 hour wait. The time only seems to INCREASE. People have lives and things to do. Not spend 10 days staring at a phone. Im almost homeless and starving because my unemployment has stopped. They now have all my personal information. Will be hiring a lawyer and reporting to BBB. No customer service at all! Unprofessional time consuming life altering crap!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Arizona DES now requires claimants to verify their ID through ID.me. The process is advertised to only take 10 minutes and that you'll need your license and SSN. That was the beginning of the process. I have been asked to send pictures of my license, SSN, medical insurance card, voter registration, a selfie to verify it is my license, and now I've been on a waitlist for 2 days for a video chat to confirm these are my documents. No reliable customer service and the website is hard to navigate. This process is extremely frustrating since I can not file weekly claims for benefits until I'm verified!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have been in hold for over four days. No referee picks up my call. Wait time completely inaccurate, I have uploaded my documents several times. I have made more than a dozen requests for customer support. No phone number to call. No one to respond. I need to file my UI claim this week. I would be interested in a class action suit with others who are losing out on PUA assistance because if their terrible system. If they don't get me verified I don't get my money. I am losing out on a lot. If you are experiencing the same thing, and you are thinking about a lawsuit against ID.me, or Arizona DES, for making this the only way to verify your identity, please email me at *******@hotmail.com. Please don't email me about any other stuff, I need to keep the junk mail down so that I can get actual emails from people who are also experiencing this. Also, I already filed a complaint with the BBB. I encourage others to as well. This is not acceptable.
I have been on hold now "wait time" bouncing between 30 min back to over 5 hours and this has continued for 3 days I have been waiting a solid 3 days. How is this possible. 3 days not 3 days with breaks for night or meals or anything no... 3 days straight through the night. I feel like I'm on perpetual hold and I will be dead before I actually can verify I am actually me and I haven't received any payment since July 6. I am a single mom of two and I now have nothing. Can they hire more people... they could hire me! I get the overload of people. I need my back pay and a job ASAP
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I've tried for over 5 days to reach someone. The wait times are always in excess of 5 hours! Once you get below that, these A-HOLES keep you there, then disconnect. It's ridiculous to be held accountable for looking for work, yet we have to sit on the phone for multiple hours with no success.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.
Hello,
We are sorry to hear that you've had a frustrating experience receiving a discount. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team