On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been waiting to video chat with a "referee" for 4 straight days for about 10 hours a day... My wait time just keep changing (higher for the most part) I have submitted my personal information to them multiple times
I've been on there site for a solid 3 days and nights and still have not been able to get in. It says my wait time is over 5 hours, then it goes down to 1 hour 12 minutes then goes back to 5 hours when my WiFi shuts off. No wonder so many can't get there unemployment. This is nuts! The don't have the staff for the contracts they take on. Don't use them.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I am a single father who is going to be homeless with my child this Christmas because of ID me. I've provided my driver's license and state issued health insurance card and current utility bills and a selfie but that wasn't good enough and I lost my unemployment and I owe it to ID Me
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
You upload anything to them any they say it isn't right, force you to sit in an endless queue only to be redirected when you get through and have to wait again. Horrible company.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Lousy service. They never get back to you. I have proper credentials. I tried 16 TIMES. Just crappy
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Absolutely worthless. I uploaded my license, can't find me. I give my address and phone, they can't find me. I uploaded all documents and waited for a "trusted referee" to verify me via video call, and it told me I had a 3½ hour wait. I waited from 8am until 10pm, and the lowest it got to was 30min wait left and remained unchanged. No one got back to me. I'm highly suspect if anyone operates the site at all. Leave it to our government to completely screw the working class. I pray to God that whoever owns ID.me to end up destitute and rely on government assistance, maybe then they'll see what it's like.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I've been on hold waiting for a representative for over two days now! If everybody is basically working from home how in the world is it taking so long to verify someone's identity all these people put here that need jobs money etc... and y'all playing get a better system cause this is terrible worst idea y'all ever came up with!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
This site is unacceptable and should not be used or trusted how is it that something such as the unemployment office is entrusting this company when it does not work and it holds up unemployment payments how can this be legal I have been trying to get a verification for 3 days and it is still saying wait time 3hrs and then jumps to 5hrs how is this possible. There has got to be someone that I can report this to I am going to try all avenues social media news any and everything because this I feel is against the law
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
My account keeps getting denied you keep saying that y'all can't verify me that I was in the Navy I think the customer service is a joke y'all supposed to be 24/7 support nobody's contacted me I'm not recommending anybody to go through idme
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I was required to verify with ID.me to continue getting unemployment, spent way too long on their website uploading multiple different photos of my ID and each time it says they couldn't read it. Got an email from them next day saying they'd fixed the issue, but I still had to re-do the whole form and re-upload the pictures. This morning I get a call from a Private Number *claiming* to be ID.me needing to verify details! Refused to give any information since there was no way of knowing who this person actually was, but it's very concerning that I get a call like that right after verifying through ID.me. Are they giving out my number? The only reason I'm rating 2 stars is that the site *did* verify and allow me to continue with my unemployment.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Horrible horrible horrible. They have one job. Verify identities. Yet they can't read ID cards, they can't verify phone numbers, customer service does nothing to resolve anything, and their live video option has a wait time of 3+ hours but keeps hanging up on you. Another example of private contractor lining their pockets with money at the expense of the vulnerable.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Ofcourse states are using this trash... and states issues their own id's. LOLOLOL No one picks up the phone, this is nothing more than another middle man that is not needed.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Same problems as everybody else. I've been trying to get my identity verified for 3 days for unemployment purposes. I leave my computer open for hours but my wait time never drops below 3 hours. Either this system is a fraud, or they need to hire 100x the number of "referees" they have right now. The government services we depend on should not be contracting with ID.me until they fix their issues!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Waited for a "referee call" for over 10 HOURS on my day off so I could get my unemployment back. Uploaded the following per their request: Passport, Driver's License, Birth Certificate, Social Security Card, Selfie, Health Insurance Card, Legal Name change court paperwork. There are literally NO OTHER FORMS OF ID that I could possible provide. Guess what? They denied my Driver's License and Birth Certificate for no reason. NO REASON! And when I asked why, the "referee" hung up on me. After waiting 10 hours on the phone, she HUNG UP on me. I'm calling my state representative tomorrow to file a complaint, or at least make them aware that this company is standing in the way of Pennsylvania residents obtaining their unemployment, and what action can be taken. I'm doubtful anything will be done, but I'm hoping something can happen. This company is making money off the backs of those affected by the pandemic, and its disgusting, unethical, and corporate greed at it's worst. I hope they rot.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have been receiving unemployment as my job as a school bus driver has been shut down since April 2020. After the extensions have run their course I had to open a new claim. All this has come to a stop because of ID.me. You cannot file online without verifying with this company even though I have been receiving benefits for the past eight months. What a nightmare! Their system cannot read the photos or verify my phone number that Ive had for ten years. I waited three hours for the trusted referee only to get a message that my documents are being verified and then "boom." "Please resubmit another photo of your passport using link provided." I did it in under 20 seconds only to get a new wait time of over five hours. I tried to start over only to get rejected and "AGAIN" had to wait for a "Trusted Referee" with a wait time of 4hrs and 58mins. This wait time never cycled under four hours for the next three hours. I cannot get my benefits (like many of you) until ID.me verifies my identity. This is criminal and actually scary.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have been trying to get though to a trusted referee for 3 weeks - the queue is not first come first serve, they kick you out or leave you waiting for HOURS. I have uploaded my documents dozens of times. This is a scam. The system is completely flawed, they should be flagged for fraud. Customer service is a waste of time. The entire ID.me system is train wreck. Figures the government uses this for identity verification.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
Is there any zero review star to use? I was forced to give one for a company really not worth reviewing.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I uploaded personal documents to comply with the Pandemic Unemployment Assistance Portal in order to file my weekly claim. The first day I sat for 5 hours waiting for an "ID.me Trusted Referee." The following day I waited in the (5 hour) queue twice. Every time I was directed to reload the documents. I'm furious! Now they have a copies of my personal information.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
I have spent 8 hours on average a day to be reached by a ID.me referee! They have a copy of my social, drivers license, front and back, a bill that I had to scan and send for proof! They say they can't recognize you, to accept a contact call via FaceTime from a ID.me person so to actually verify you. After waiting for 8 to 9 hours on the phone, they send you a message saying there was a problem with your bill proof! The whole point of being contacted is to get verified. If I lose my unemployment because of their useless system, I will file a lawsuit!
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
THIS PLACE IS COMPILING A MASSIVE VERIFIED MAILING LIST. I urge all people wgo through this process to use an email they have used for nothing else. Also remember there is no law requiring you to give your ID SSN etc to any private business. I'm on day 17 and I did exactly what they asked.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry to hear that you've been experiencing long wait times. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team