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I DO NOT RECOMMEND! It is NOT intuitive, it is insanely complicated and I have built sites on several other platforms this one is the WORST! Customer service is a bunch of people who you cannot understand and do not speak or understand English. It is glitchy, changing parts of a page are nearly impossible. It crashes constantly. I DO NOT RECOMMEND! Any other platform is easier than this one. WHAT A WASTE and SO FRUSTRATING!
I have been trying to get though to a trusted referee for 3 weeks - the queue is not first come first serve, they kick you out or leave you waiting for HOURS. I have uploaded my documents dozens of times. This is a scam. The system is completely flawed, they should be flagged for fraud. Customer service is a waste of time. The entire ID.me system is train wreck. Figures the government uses this for identity verification.
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team