ID.meReviews 30,449

THIS IS A TOTAL WASTE OF VALUABLE TIME! NO CUSTOMER SERVICE, SENT AN EMAIL, DIDN'T GET A SINGLE RESPONSE FOR MORE THAN TWO WEEKS, NO ITS WAY PAST THE PROOF STAGE!
ANYONE WHO IS RUNNING THIS STE SHOULD BE FIRED!
I LITERALLY WAITED OVER 5 HOURS, WHEN THE SITE SAYS; MEET WITH AN ID.ME TRUSTED REFEREE TO VERIFY YOUR IDENTITY
Translation missing: en. Ui. Form. Description. Review_docs
Connecting to your meeting
Spinning loading icon
One moment please...
The screen will refresh after the ID.me Trusted Referee agent has configured your video session
STILL WAITING FOR THIS!

I sent the required documents countless times only to be told that I couldn't be verified because of my phone number not being recognized. Countless times I waited for hours for a "referee" to have a video conference to verify my identity for unemployment but could never get through. Finally at 9 something last night I got through and was verified by some young looking kid sitting at home on his computer! I felt leary about showing the documents needed but am desperate because my electric and gas will be shut off on the 15th. The phone number on their website I called required a extension. Currently I'm trying to file a formal complaint against them to my states government officials but so far I haven't been given a answer on who to file it to. Im even looking into getting a class action lawsuit...

Idme was asking for wayvto much personal info alot more than is required to verify a persons identity. Bank account numbers. And things of that nature. Then would not verify me due to my phone number. A phone number has no bearings on someones identity. Numbes get recycled daily one phone could have been to 10 diffent people over time. When some one quits using a phone number there generally issue back out. Also when i finally get my referee interview its a foriegn national that can barely speak english. And you can tell that this person is at a home on there laptop how is that secure.

I have to go through all this confusion too unlocked my account. Then when I do get through the process you guys have me waiting 2hr plus for a REFEREE on video call. This is ridiculous because of how long you have to wait for someone to accept the video call WERE ARE YOUR WORKERS! This is the worlds most Poor customer care in the world. The wait time just jumped up another hour so that's three hrs & twenty four minutes... you just really wasting my time point blank period... I'm so MAD rn ughhhhhh

I have been sent thru my pua portal Nov. 13 2020 to be verified in thinking yes thank you since I had no payment since June 6 2020 because the flag. I thought Christmas for my kids but after days I was verified still nothing I did email id.me they said everything was done correctly I was verified 2x I email and was told this nothing from pua yet then I finally got a hold of pua in Jan. 2021 they said nothing was received from ID.ME I tried emailing ID.ME many time but no response yet I told them hey I wasn't paid from June 2020 this money is really needed for my family to live still nothing I don't no what else to do. What I was told ID
ME DIDNT SEND my infro to them I just want help and id.me not responding.

This is the most annoying sites I have ever encountered. Yes it may have been a good idea to have this but if you stop anywhere in the process you are screwed. Basically you would have to create another email because once you created an account there are no continue buttons and if you use the help section it leads you to article after article and no continue link. Yes you may try support and enter a submitted ticket but who knows when you will receive a reply ( they even send you an email stating this) well no brainer right maybe fix the site so there will not be any problems

ID verification finally verified. I had to go back to original email from Edd, the email that says you have 10 days to verify. Click on host link, follow steps as if you are filing for unemployment. Hint - only use your phone to complete the process(not IPad and phone together), make sure cookies on your browser are not blocked. After two weeks of unsuccessfully waiting on replies that could help me, this is how I successfully uploaded my docs and ID.me confirmed today 1-29-21. Go back to your original email from EDD the one that says you have 10 days to verify. Click ID.me, follow steps as if you are filing for unemployment. Authenticate from the one device. I hope this helps. It helped me and I'm so relieved.

If you have a choice unlike myself, DO NOT USE THIS APP! There's never a human to speak with Email responses are of no help. I spend hours trying to get verified only to close my laptop crying. There's no consideration that someone may be in desperate need to get verified. I'm stuck with no $ and not able to get back home. Make matters worse, I tested pos 3 days ago for covid. Here I sit again on round 2 of a waiting game. Total wait time 2 months.

This company is a disaster, a nightmare. Worst experience ever, so unorganized, so unprofessional. Their website does not work for uploads(last night I uploaded my driver's license and my selfie, their system still shows uploading is is progress after 16 hours) They don't have a phone number to call or to talk to a live person. All you can do is to send them a request, which I did multiple. It's been two weeks, they have not replied to any of them. I strongly suggest to any companies or organizations to stay away from id.me

I scanned my face multiple times and it kept getting rejected. Too bright. Too dark. Maximum attempts reached. Now I have to video call with a "trusted referee." Okay. Wait time 5 hours. Would I like to come back at a time that is more "convenient" for me it asks. As I learned, this doesn't mean that you make an appointment. You can't do that. You just log back in at a time when you can commit to waiting for hours on end. I decided the most convenient time for me to wait was from 12:30 am to 3:30 am. Shorter wait time of only 3 hours. Do you want to drive people over the edge? Because this is how you drive people over the edge.

Update: I wrote this review in January 2021. It is now May 2022, more than a year later, and ID.me reached out to me with this email, also asking me if I'd like to update my review:

"Hey Brenda,

Olivia C. From ID.me wanted to reach out to you personally about your review:

"Hello! We sincerely apologize for the difficulty you have experienced with ID.me. We are happy to help. Please send an email to *******@id.me for prompt assistance. We look forward to hearing from you."

Fortunately, this is not a site I needed to use more than once. Fortunately, they aren't going to make me use this garbage, useless, site every single time I have to file for unemployment. I wonder what "prompt assistance means to anyone 15 months after the fact.

I would like to update my review, but unfortunately Sitejabber will not allow be to give fewer stars than one, so my opinion stands.

THE WORST EXPERIENCE AND CUSTOMER SERVICE IVE EVER HAD THE DISPLEASURE OF HAVING TO DEAL WITH, can't ever... ever get anyone to respond... absolutely horrible

The online portion of the identify verification was easy enough, but if you have any potential anomalies in your file (change of address, frozen credit report, etc...), then you have to talk to a video agent. The wait is over FIVE hours, and usually if you try to wait, after 2-3 hours, the site hangs on you and you have to start over. This is the worst system ever designed, and when it's people's unemployment money at stake, it's even more atrocious.

My EDD came to an end so I needed to renew my account, but to do so I had to go through ID.me to verify who I am. During the process of identifying myself with ID.me online by uploading all the information and copies of documents requested they rejected my application. So I started the process of reaching out to their support desk to resolve any issue.

That 'Support' desk interaction started 3 weeks ago and all I've had from them during that time is 3 emails (auto generated I would guess) telling me to 'rest assured' that they are dealing with the issue.

I've Googled a number for the Support Desk to try and speak to someone, but all you get is a recorded message saying to email them... which I'm having no joy with.

What they don't grasp is that without ID.me confirming who I am I can not apply for further income support which is my only form of income right now during what is a very difficult job search. So I'm at the point of not knowing which bill to not pay so I can buy food.

This is totally unacceptable. I don't know where to turn next.

I've been trying for 10 days straight. Best case was when I was done to 2.5 hours and minutes later back to four hours wait. You are pretty much responsible for many families going hungry, hope that accountability comes back and bites you you know where.

I try to set up a meeting with this system with trusted referee due to ca Edd i log it in 4 am need to wait 12 hours no respond day by day i try 5 am no working 6 am same no one take my video call, i use straight 12 days to connect id me referee finally i did it at today how lucky i am best time to call is 4; 30am then only need to wait less than a hour thank you my night mare finish. Terrible service

This app is a poor excuse for identity verifications. It automatically enters incorrect info and there is no way of correcting it. There is no phone for customer support. The so called support it offers is a joke. The worse app I have ever had the misfortune of installing. The authentication is a mixed up mess.

Not only Did I get a 5 hour waiting time, I waited the full 5 hours for a Referee to verify me, just to be told No Referees were available and to wait another 4 hours.
This is week 3 of waiting for Referees to get in contact with me and I've heard nothing.
The website is Garbage.