ID.meReviews 30,488

I am forced to use this third-rate piece of garbage software to verify my identity in order to claim unemployment from the State of California. So far, I have been prompted and repromoted to "verify" my damn identity via a trusted "referee". However, I am to upload multiple documents again and again. The site keeps stating they cannot verify my identity with these photos even though they are quite clear. I am not someone with shaky hands and my camera resolutions are quite nice. But this piece of hot garbage most definitely hired trash software engineers to write piss-poor code. Waste of time, waste of effort. This company should go bankrupt.

Existing UI websites provide enough identity safeguards that don't require the use of an inadequate POS like ID.ME. No staffing to fix their phuck ups and respond to legitimate claims. CLASS ACTION COMING!

I have been dealing with this ID.ME GOING IN TO THREE MONTHS NOW AND NOT ONCE HAVE THEY ATTEMPTED TO CONTACT ME OR OPEN MY ACCOUNT FROM HOLD THEIR WEBSITE SAYS RESPONSE IN 48 hours well it's going on three months and nothing. Makes me feel as if my information was stolen and no one to talk to about this they do not have a contact number to speak with a live person they do not have a chat person and I have submitted several support request and still nothing. I have contacted unemployment several times about this problem and they don't even have a way of contacting ID.ME.

You know its a scam when they dont want the media around to show everyone their problems. Govt just using them so they arent blame and voted out of office

I've had my phone number for 20+ years and they won't allow me to use it for verification. They claim to use a top secret, complex, super special algorithm to score your phone number and decide if it meets their criteria for you to use it. This is complete and utter NONSENSE. Check the internet for yourself. Thousands of people cannot use their phone number to sign up for government services because of this company's terrible technology. More of our tax money bring wasted on charlatans.

This is the worst service that any one could ever use! I am unable to use their service because their program does not work with my phone. I've been waiting 2 months now for them to come up with a solution so I can get my unemployment benefits. Their solution to thus problem buy a newer phone or borrow one from someone to complete the necessary steps. If they are basing your identity off of the phone number associated with you how do you use someone elses phone? Is it just me or does this not open the door for even more fraud to be perpetrated? Sounds kind if shady to me.

I have been trying for8 days to upload original documents. The rejection reasons are not true. I have the originals. The selfie app took an hour an 20 minutes to get one photo. I have 9 Member Support request tickets since Mar 20 through Mar 27 and not one has been answered. I am computer savvy and my scanner is less than 6 months old. There's nothing wrong with my documents and they still get rejected. I have a deadline of 29 March to meet, and it looks like I may lose my UA assistance because ID.me is the only option that TWC is offering to prove my identity. Oh, and did I mention the 5 or more hours wait time per attempt?

Awful awful company that is basically as brainless as a starfish. I don't understand how you can deny me for not remembering an email address. You have all my personal identifications and you're denying me because of email I can't confirm... an old email is not a personal identification guys. I gave you guys the emails it might be. And if it's not that then you guys gotta figure it out instead of hanging up on me and resetting the video chat every time I get to 0 minutes. Like i don't know why you guy's are so heartless and cruel denying people in need. I'm upset and I'm on the verge of a mental breakdown because I don't know how I'm going to afford any of my bills. You are literally mentally screwing with people who are desperate and you guys make me sick.

If you cannot verify your ID you have to mail in your unemployment forms which is an extra long process. This stuff can be really time sensitive. The website will not accept any documents however. I scanned in a very high quality id image and it says it couldn't be read. I then tried the phone verification and that didn't work either. This website being so poorly run and the software being downright abysmal is literally hurting people. My job closed down for good due to covid, and I've been waiting one year to take my practical test to get a working license because that too closed down to to covid. Disappointing but not surprised seeing as it's associated with the government.

This company has zero respect for disabled people. Even when asked to call me, thru thier bull$#*! online support. They ignored me. I have over 14 hours of on line computer hold to produce evidence all recorded in a video. Their clock that doesn't work. They declared that my state issued i.d.'s were not good.

Id.me is a company charading as supposed assist to the overwhelmed state agencies during this pandemic. This company is more concerned with the marketing of it's "trusted" business partners' products than trying to confirm your identity. You read that right. A consulting company, on paper, trusted by a dozen states in these incredibly vital services to the public, is a marketing firm in disguise. My personal involvement with them has all but ruined my life. I lost my residence, my car, and hope of any resolution to the crisis they contributed to. For 7 weeks and 116 emails I was totally ignored and even enlisting local news investigative teams proved fruitless. They have done nothing but prolong the delays they were hired to address. Their website is a nightmare to navigate. Their claims of 24/7 customer service is 100% fraudulent. They represent an unfortunate new wave of businesses that, by design, either prohibit person to person communication completely or greatly hinder it. This company is a waste of tax payer money and should be prosecuted for general public fraud

Uploaded documents yesterday. Was told the was a 5 hour wait time. So i Got on at 6 o'clock this morning to attempt to prove I me. Was made to wait til 9 o'clock to be told there was something wrong with my documents and I needed to reload them (don't know why I couldn't have been told that at 6am, so I reload and timer pops up with Estimated wait time of another 5 hours. I do recall one of the requirements for unemployment benefits is to be looking for a job and I am not sure how I could be looking for a job if I'm sitting here staring at a screen waiting to verify my identity. Island say one thing if this is any reflection of our government we are screwed.

My request to ID.me is simple. Unlock my account and change my e-mail address. After two weeks, nothing. Every 3 to 4 days I get an e-mail update from ID.me telling me they apologize for not responding that they will contact me soon. Unfortunately, soon never comes. It's sad that this company who is suppose to support the military is more concerned about getting new business to join than to take care of the military members attempting to use their services which currently for me, no service.

100 characters cannot cover it. This app does not even have the ability to select the proper camera on your phone when it is trying to verify you. It wants a selfie (rear camera) but uses the front camera. It spins its wheels complaining about the brightness of the phone, the ambient light in the room and ultimately ends up stating that you must be verified thru an agent via a video conference. The agent wait time is 4+ hours! Are you kidding me! This is just plain junk in every regard. I've worked with other multi-factor security apps with virtually no issues. Avoid it if you can. In my case I am FORCED to engage with it, so I will have to tough it out. One star is OVERRATING it... if I could have given it zero stars of even better negative stars I would have.

This absolutely SUCKS. You submit everything; it fails. You do it again, then it times you out. Then you start again... then you get a f*cking note page stating that now you have to wait for a video callback to verify your docs that you just submitted. And you wait... it says you have to wait for FIVE F*cking hours... then it times out.! Then you have to log in again... and guess what? - you guessed it; the clocks starts over. Are you kidding me?! --- btw, this BS for docs AND videos that I already submitted of my own volition almost a year ago! W T F?! Right now I'm hating ID.me and my stupid state's bull$#*! unemployment office practices... oh yeah, in the interim, you're prevented from getting your payments or filing your weekly. Insert eye-roll; that makes sense to screw people even more. Way to go. Especially considering I was already approved as legit and have been receiving and filing weekly for how long?! #@*%!

I waited for months for my unemployment. None of their verification worked, and none of the provided contacts worked at all. Eventually after MONTHS of complaining, they reached out to me in a very sketchy manner. Turns out the problem was that their social security checker flat out doesn't work and couldn't verify my correct social security this entire time. I didn't have unemployment for months and couldn't contact them for months because of a massive problem on THEIR END. I have medication heart medication i need to buy that relies on my unemployment. Not to mention a few months later a FAKE ID.me tried stealing all my info by pretending to be costumer service. Scammers provide a faster better service then the real company. This service is disgusting and is $#*!ing up lives in multiple states and all ID.me can do is say "not our fault" WHEN IT BLATANTLY IS

They have the absolute WORST verification process from a submission perspective. Their member support service must be minimal AT best. Submitted a request for support over 10 days prior have only elicited an email every 5 days stating: We apologize that it is taking us longer than expected to get to your ticket. Your issue is very important to us and we are working diligently to get caught up and respond in a more timely manner. A Member Support Representative will be reaching out as soon as possible with assistance.

Still, 13 days later, I have yet to reach a representative.

ID.me is a very difficult, if not impossible, cite to navigate. In trying to verify my identity through this website, for Pa PUA purposes, I have been going in circles.

I stayed on my laptop 4 hours waiting for a "trusted" support specialist to help me upload all required proof of identification. I got zero help. Zero results.

I truly believe that Pennsylvania's Department of Labor and Industry does not want to pay everyone who qualifies for pandemic relief because it is understaffed terribly.

It's just a waste of time and energy.