About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Horrible is the word. Horrible, Horrible, horrible, horrible, awful, disaster. Spent 3 days on it and then had to ask a relative for help. All valid documents the system was unable to verify. Had to do the video verification, so the person that I don't know can have all my personal info including my SS number.
Tried numerous times to login passwords at VA in Cape Coral,, maybe they put in wrong email account, but could not go to next steps even with help.
I feel.more secure signing in with ID.me. The way it is set up.gives me confidence that my info.is safe.
It was a nice experience especially with the person on the video call. Even though the wait time is too long
I've used ID.me many times over the years and have always been satisfied and able to complete my task easily.
Uploading documents was easy. Call with agent (which runs 24 hours) was a piece of cake, professional and at-ease. I did it via my Mac vs. a mobile platform, but the process was really seamless. Completely recommend. I'd like to use it for more services.
Easy, step-wise process to entering information. Only challenge was finding a darkened room to perform selfie picture.
I had set up my ID.me some time ago but changed phone numbers and wasn't sure what I needed to do. I used their Customer Support to reach out and ask for assistance getting back up and running. I received a personal email from an ID.me representative (YES! An actual human being) who was very professional and new exactly what needed to be done too get me going. He literally typed out an email with step-by-step instructions and I was up and running. I then had to verify my identity and did so by easily uploading documents (it worked the first time!) and then, within minutes after, I had a video call with another ID.me representative, another very professional person who knew exactly what to do. It only took a few minutes and it worked immediately. No wasted time, no waiting for days for someone to get back to you, no hassles. Overall outstanding! 1
ID.me made me feel like my information is safe and kept confidential. They have friendly repetitives close to walk you through the process of needed. Self completion is easy as 123!
Non-successful with getting my account with Lowes in order to get my military discount or even to order or buy online, even with assistance from lowes help line. Over 2 hours trying everything we could. Not that I am very good computer wise. Trying to learn at 70 years old.
Fue muy fluida y rápida segura ya que los operadores atienden con gran profesionalismo y amabilidad
Very quick and easy to use. You simply enter your info. Take a pic of your drivers license front and back. Then do your video selfie by just holding up your phone as if you're gonna take a picture.
Never could get into the Social Security site. Avoid this option if you have any other way to get in.
Redundant. The steps are continuously repetitive and not very easy to follow, because they're repeating over & o.
It was very fast and easy step by step. The in person call was very helpful and the individuals was very nice
Seamless and straight forward to fill out and allows you to get verified by someone live which is efficient and effective.
There is so much identity theft, scams, etc. when using the internet. Using the web for personal business can be terrifying. ID.me made me feel secure. They are very thorough. I trust them.
Shady company inserted between myself and a 'self query' for a medical license. A set up for identity theft and they won't allow you to delete the account when your finished. Company has a bad reputation.
During my experience with changing my passcode and being able to sign on to ID I had to put information in three different times finally I decided to let it go until Monday morning this was over the weekend. That was kind of aggravating for me but I got through it thanks.
Was great real simple and real people to talk to.made it simple to navigate would recommend toevrryone!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members