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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hello Camilo! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Everything went relatively fast, a lot faster than if I had to prove my military activity by myself.
Hello Al! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience and thank you. And answer all the questions you need in each account issue
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The problem was that I keep getting emails to verify my identity even thou 3 times I logged in to do that. I even asked if I needed to do something beside logging in. Agent kept asking me for a screen shot and did not understand that there was no screen shot to send! Again the problem is that I keep getting emails to verify my identity and now my identify seems to have expired. I also said that the problem could be that I have two email addresses. I'm not sure what I need to do to resolve this problem. I wanted to call and speak to someone but no phone number was provided!
Hello Marie! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
I find the process a bit frustrating. The site says I am verified however a live person says I am not. That said, with the steps your staff is taking to protect my ID, I am very grateful for your efforts. To me it is worth the frustration. Thank you very much for your efforts. Greatly appreciated!
Hello Douglas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Charlie was very helpful sympathetic an friendly. I thought trying to recover my email would take awhile but it didn't it took not even 10 min.
Hello Angelia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
A simple and straightforward process but at the same time very complete and safe. That builds trust throughout the process
Hello Benjamin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jose! We are glad that you were able to verify your identity with ease. Thank you for your feedback! -ID.me Social Response Team
Was a little confused, bout after I sing in was betty easy.
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The steps was super easy! I thought it was going to be complicated but it was not!
Hello Paulina! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The ID.me site is quick, user friendly, and secure.
Hello Marilyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
After multiple attempts over two days of sending pictures, scanning myself and even driving to a different city to a full service dwd office; I finally got successfully I'd went sent to the video chat.
The young lady there was polite, curteous and competent. She had me verified in minutes using the same documents I had submitted clear pictures of numerous times. God love human beings!
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The use of technology was impressive and worked well. The link to scan my face using the selfie technique blew me away. Instructions were clear and easy to follow. It was a timely experience, not too long, not too short, just right. I also like the repeated validation checks and communication that the verification is underway.
Hello Tonya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My person was Larissa R. She was very kind and helpful and she made me feel like I got all my information done in a comfortable hassle free way!
Hello Katelyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple and easy to use with almost instant results.
Hello Manuel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Nice agent and simply instruction to get you through
Hello Tenatra! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was ok just hoped it could've been even faster than usual
Hello Kareem! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Once you have the proper tax papers and ID it is a simple process.
Hello Chaz! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My experience was very helpful and it also gave me more insight on what I need to do next to identify me
Hello Diane! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gloria! Thank you for your feedback! We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team