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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This review is to inform everyone how fast an easy the process is id give this service more stars but they only allow 5 as the maximum its not enough
Hello Jeremy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was great the person who helped me was very helpful
Hello Johnathan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Although it took a bit of effort on my part we got through it and I feel very secure with this app
Hello Lynda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm a veteran and truck driver and ID me gets me extra discounts and free items in conjunction with the pilot/flying j app
Hello Lawrence! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy and fast to set up an account and be verified
Hello Robert! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
The service has come so far over the years. It was always good in comparison to other verification processes but the simplicity and brevity of it is refreshing. I would recommend using this anytime it is an option. I hope they continue to expand to be usable as many places as possible.
Hello Wayne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy buena la experiencia y muy rápida. El trato del personal es muy agradable el cual me pudo ayudar en lo que necesitaba
¡Hola Jeannette! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Hello Dennis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Appreciate this service. You guys helped me verify as quickly and easily as possible.
Hello Ton! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The customer service Exceeded my expectations and th information was helpful.
Hello Koi! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
, I didn't expect it to be so well, in the agent was very respectful and expedient. Everything went well
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Comforting Clearly Spoken and Thorough. I feel reassured that my Identity is secure
Hello Nizam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
He agent wasvery helpful and knowledgeable about what documents i needed to verify my application for south carolina unemployment
Hello Howa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple and effective way to protect your identity!
Hello Melanie! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Had to go on ID.me and was nervous because I don't do well on phone calls but it was very Quick and easy made my experience very pleasurable thank you
Hello Cassandra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Using the program itself is a difficult task. However any issues that I had were quickly forgotten when I worked with Whitney D. Knowledgeable fast and efficient. She's able to quickly identify problems and come up with a solution immediately. Making the ending process of the verification smooth and fast. I would give a 11 out of 10 if I could just because of her. Whatever you're paying her, make it more.
Hello Amanda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
When I first tried I was on the computer for about 2 hours and couldn't get anything to go through I didn't know if it was me or the laptop so thank you for helping me
Hello Evangelina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Kalon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
When I needed help changing my password they took the time to help me. Thanks again for your help. Veteran 1968-1972
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Faheem! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team