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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Satisfying, smooth and professional. They are very helpful persons and care dor you.
Exelente trato en la video llamada y amabilidad. Y puntualidad y muy bien explicado todo siempre con una sonrisa
¡Hola Taina! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
¡Hola Jesus! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Very professional people that were helping me fill it out.
Hello Ricardo! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Just to apply for the TCC number it is very difficult and easy or really hard. Need to be able to go right to apply for the TCC number if you knew where to go to apply.
Thank you,
Hello Edna! If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
I feel honestly relieved and safe when ID Me send both an email and text message of when my account is being accessed. I feel very secure.
Hello Keelah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
For those who may get anxiety when doing something like this like myself, the simplified instructions, easily explained what to do next, kept all that at bay. I applaud the team to making it a very user friendly experience.
Hello! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Excellent professionals, the service is of a high quality, the attention to everything. I recommend that you authenticate your identity, it is easy and fast. Highly qualified staff.
Hello Lenny! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was Fast and professional I had no problems and the guy was respectful
Hello Oswaldo! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Overall a very good service. Once set up it went relatively smoothly. Agent was great to work with
Hello Jean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Pues la facilidad para acceder a mi cuenta preguntas y respuestas fáciles de manejar fácil aceder a la cámara y un personal de videocámara con muchas paciencia y profesionalidad.
¡Hola Manuel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Smooth, fast, and simple… the referee was easy to understand, informative, and knowledgeable. It was a simple procedure
Hello Tom! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
The easiest thing to do. Fill out some forms and the video chat and that is all it takes.
Hello Jason! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Pleasant quick and easy experience and the representative that helped me verify my. I'd by video was awesome and super helpful. We managed to get me all. Set up and verified in a timely manner. Thanks again id.me
Hello Jessica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good and fast and very helpful a job well done i was very happy thank you so much
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Wonderful experience. The agent are very helpful too to provide you the proper information during the process.
Hello Deboshri! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
You guys make it easy to follow the instructions, after the verification is done is super easy and secure to access the government institutions of your needs.
Hello Judith! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This is something thing that everyone should know and be able to use it. During my verification process it seemed that never ending but all those steps were required to protect my identity.
Hello Mekonnen! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Easy and reliable experience with ID me.
I feel much relived after having my own ID me on my record.
Thanks to the helping team.
Hello Faheem! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Victor! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team